This role is for a dedicated Customer Service Advisor in the FMCG industry who is passionate about delivering outstanding customer service.
Client Details
Our client is a leading player in the FMCG sector, with an employee count exceeding 2000 individuals. They are well-established with a market presence in multiple countries, ensuring a diverse and inclusive work environment.
Description
The key responsibilities for a Customer Service Advisor
* Provide excellent customer service to all clients and customers.
* Handle customer inquiries via phone, email, and face-to-face.
* Resolve customer complaints in a timely and professional manner.
* Assist in the development of customer service standards, policies, and procedures.
* Work collaboratively with the customer service team to meet and exceed customer satisfaction.
* Participate in customer service training and development programs.
* Monitor and report on customer feedback to improve customer experience.
* Support the customer service department in achieving its goals and objectives.
Profile
A successful Customer Service Advisor should have:
* A strong background in customer service, preferably within the FMCG industry.
* Excellent communication and interpersonal skills.
* Proficiency in using customer service software and CRM systems.
* A good understanding of customer service practices and principles.
* Strong problem-solving abilities and a customer-focused approach.
* A good standard of education, preferably with relevant qualifications in customer service or business.
Job Offer
* A competitive salary
* A supportive and inclusive work culture.
* Opportunities for professional development and growth within the company.
* Comprehensive benefits package.
* A conveniently located workplace in Lewes.
If you are passionate about customer service and want to be a part of a diverse and inclusive team in Lewes, we would love to hear from you.
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