Overview of the Role:
We are looking for an experienced mortgage adviser. You will be required to deliver mortgage advice to clients on both a face-to-face and remote basis, and service these clients from point of sale through to completion with the support of an in-house case processing team.
General Responsibilities:
1. Read credit reports and fully understand customer credit profiles.
2. Provide high-quality professional independent mortgage advice and explain different types of mortgages available.
3. Be responsible for all underwriting queries, resolution of issues, and produce decisions in principle for new cases prior to being passed over to the case management team.
4. Underwrite mortgage applications for a large panel of lenders.
5. Manage pipelines and workflows in a fast-paced mortgage environment, ensuring all customers are kept fully up to date.
6. Meet all departmental SLAs and targets.
7. Ensure all regulatory documentation is completed within the required timescale.
8. Maintain knowledge of the financial services industry.
9. Keep up to date with new mortgage products and changes in lenders' criteria.
10. Be proactive, hardworking, flexible, and able to work under your own initiative but also a team player.
11. Embrace company values and promote them effectively alongside the company brand.
12. Understand what Treating Customers Fairly (TCF) means and embed this fully within your work.
13. Attend internal or external meetings as required.
Working Hours:
Monday to Friday 9am - 5.30pm (flexible working around core hours).
Compensation:
Competitive basic salary depending on experience with a competitive commission structure included.
Experience:
Whole of Market mortgage experience is desirable but not a must. CeMAP is a must.
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