Housing Registration Assessment Officer
Grade 4, £25,584 up to £28,624 per annum pro rata
37 hours per week, 12-month fixed term contract, Monday to Friday, hybrid working with office attendance as part of a duty rota.
We require a Housing Registration Assessment Officer in the Housing Options Team to provide a front line, customer focused housing service, helping and assessing our customers to register for social housing from start to finish in line with legislation and policy.
Duties will include:
1. Providing advice to service users
2. Uploading and reviewing evidential proofs
3. Signing up new tenancies
4. Maintenance of the housing registration waiting list
5. Assistance in the garage letting process and preparation of documents relating to the termination of tenancies
6. Ensure all applicant information is accurately recorded using IT databases
7. Compiling associated documentation for performance indicators and government returns.
Candidates must have excellent organisational skills, be able to communicate effectively in a pressurised environment, use initiative, work well in a team and be able to work in a fast paced environment, adapt to changing priorities to meet customer needs and have experience of dealing with sensitive issues, both via the telephone and face to face when interviewing members of the public as part of the housing application process.
Closing date: 9 March 2025
Interview date: 21 March 2025
We welcome applications from all of the community. Benefits include flexible working options, generous pension scheme and annual leave plus bank holidays. Reasonable workplace adjustments are considered for all roles.
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