NHS AfC: Band 2
Main area Receptionist Grade NHS AfC: Band 2
Contract Permanent
Hours Full time - 37.5 hours per week (This will include weekends on a rota basis between hour of 8AM & 8PM)
Job ref 349-CSS-6883067*
Site Wythenshawe & Withington Hospitals
Town Manchester
Salary £24,169 per annum, pro rata
Salary period Yearly
Closing 20/04/2025 23:59
Job Overview
An exciting opportunity is available for a committed, professional candidate to apply for the post of Receptionist within the Radiology department at Wythenshawe hospital, and our services based at Withington Community Hospital.
This will be a rotational role for those interested in working full-time as we expand our services from 8AM - 8PM for 7 days a week.
Wythenshawe Hospital is the largest of the MFT family and there has never been a more exciting time to join our team.
You will have an important part to play in supporting the clinical teams to deliver good care to our patients, and therefore must be confident working both on your own initiative and as part of a team.
Main duties of the job
1. The post holder must be confident within a computer environment as this is a large part of the role.
2. To provide a professional and welcoming reception service for all patients and visitors to the service.
3. To deal with enquiries and take accurate messages from patients / visitors and professionals.
4. To provide information to visitors or refer onto other sources as appropriate.
5. To deal with all incoming mail, ensuring timely distribution.
6. To attend patients on the Trust IT systems in keeping with departmental and Trust policies.
7. Ensure patient confidentiality and correct identification of patients attending for examinations.
8. Ensure delays to patients are communicated e.g. room closures / trauma liaising with the clinician staff to make informed decisions.
9. Ensure patients are comfortable e.g. cold and require blankets.
10. Deal with ambulance bookings (arrivals and departures) ensuring escalation process is followed in the event of long waits.
11. Ensure patients and visitors are seated in the correct waiting areas and relevant persons notified if applicable.
12. Dealing with all telephone enquiries in a polite and courteous manner.
13. Ensure the reception areas is kept clean, tidy and welcoming at all times.
14. To maintain an accurate and efficient administrative system for all clinical records and appointments.
15. To input data onto the Trust systems and maintain diaries.
16. To Perform Any Other Admin Duties As Required.
17. To make appointments as required and per local policies and procedures.
Working for our organisation
MFT is one of the largest NHS Trusts in England with a turnover of £2.8bn & is on a different scale than most other NHS Trusts. We’re creating an exceptional integrated health & social care system for the 1 million patients who rely on our services every year.
Bringing together 10 hospitals & community services from across Manchester, Trafford & beyond, we champion collaborative working & transformation, encouraging our 30,000 workforce to pursue their most ambitious goals.
Detailed Job Description And Main Responsibilities
To find out more about the key responsibilities and the specific skills and experience you’ll need, take a look at the Job Description & Person Specification attachments under the ‘Supporting Documents’ heading.
Diversity Matters
MFT is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve.
Person specification
Education / Qualifications
Essential criteria
* GCSE in English & Mathematics or equivalent experience
Desirable criteria
* Relevant level 2 qualification, such as NVQ or apprenticeship or experience
Experience
Essential criteria
* Previous experience working with public in a face to face customer relations role.
* Knowledge of IT systems
* Knowledge of data protection
Desirable criteria
* Previous experience in health care setting
* Working in confidential environment
Skills
Essential criteria
* Effective time management skills
* Ability to prioritise tasks
* Excellent telephone manner
* Appropriate keyboard skills
* Able to cope with pressure and change
* Display professional attitude skills
Desirable criteria
* Ability to work within a team
Other
Essential criteria
* Ability to travel to all sites
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Further details / informal visits contact
Name Joseph Baythorpe
Job title Waiting List Manager
Email address joseph.baythorpe@mft.nhs.uk
Telephone number 0161 291 2183
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