Can you imagine a world without music? Neither can we.
Key Details
* Start date – 6th May 2025
* Training - 3 weeks of classroom-based training from 9am to 5pm at our offices in Leicester city centre
* Hybrid working - Once you are competent in the role you will benefit from the balance of hybrid working, working 3 days a week in our modern office environment and 2 days a week working from home
* Shift pattern - Monday to Friday, rotational shifts from 8am to 6pm
The purpose of the Live Music Advisor is to manage a portfolio of Live Music customers by developing and maintaining excellent business relationships in order to support achievement of customer retention, revenue and growth targets.
What you will be doing
* Manage a portfolio of Live customer accounts.
* Maintain an excellent and professional relationship with each, through regular phone contact, email and conducting face to face visits where required.
* Monitor customers Live music declarations and ensure all music usage is invoiced in line with our review requirements.
* Ensure that your portfolio is constantly up to date in-line with our as-last process.
* Educate and advise customers, positively reinforcing the benefits of Live music.
* Work alongside the Live Music Audit consultant to ensure your portfolio of accounts are fully up to date with all relevant events booked up in advance of review periods.
* Identify growth opportunities through extensive research and frequent customer contact.
* Develop and maintain thorough knowledge of the Live Music industry to help identify growth in your accounts to meet revenue targets.
* Develop and enhance knowledge of core licence procedures, including copyright law, tariffs, and direct licensing to set yourself as a subject matter expert and help others.
* Work closely and collaboratively with PRS for Music and PPL corporate partnership teams to ensure that any membership queries are dealt with as per agreed SLA’s.
* Work alongside the collections and enforcement team to ensure all of your high-profile accounts and fully up to date with payments and debt owed and assist with contact and resolve where required.
* Work cooperatively and supportively with other teams where your expertise and knowledge can assist.
You will be
* Educated to A- Level standard (Ideally)
* Minimum 2 years’ experience successfully working within a lead generation or sales targeted role, within a customer focused environment
* Experience of working within a team
* Experience using Microsoft Office – Word, Excel, PowerPoint and Outlook
PPL PRS are an equal opportunities employer. Our mission is to recruit a diverse workforce and build inclusive teams.