We are recruiting for an IT Support Technician to provide on-site IT support for a variety of customers. This role involves managing networks, hardware, and software while maintaining strong customer relationships. Working both in the field and as part of a dynamic service desk team, you’ll play a critical role in ensuring efficient and effective IT support.
Car and driving licence required.
Responsibilities:
* Providing face-to-face and remote IT support for customer networks, hardware, and software.
* Delivering on-site support for scheduled or ad-hoc customer visits.
* Managing support tickets to meet Service Level Agreements (SLAs).
* Maintaining and supporting systems, including Google Workspace, Windows Server, and Chrome OS.
* Installing and managing printers, interactive displays, and iPads.
* Carrying out proactive maintenance and identifying areas for improvement in customer systems.
* Creating and maintaining customer documentation and internal knowledge base articles.
Essential Qualifications and Experience:
1. Minimum of 2 years' 1st or 2nd line IT support experience, including face-to-face support.
2. Good understanding of networking (IP, switching, Wi-Fi, DNS, DHCP).
3. Experience with Windows Server (Active Directory, Group Policies) and Windows Desktop.
4. Familiarity with Google Workspace, ...