Job overview
Patient and Administrative Support
• Manage patient records, including:
o Inputting patient details into computer systems
o Tracking health records
o Booking follow-up appointments
o Assisting with patient transport arrangements
• Maintain accurate and confidential patient information
• Book and manage patient admissions and discharges
• Handle telephone communications and messages professionally
Communication and Interpersonal Skills
• Demonstrate an approachable and helpful care style
• Communicate effectively with patients, visitors, colleagues, and other healthcare professionals
• Manage communication barriers constructively
• Maintain patient confidentiality as per legislation and Trust policy
Operational Efficiency
• Organise and prioritise workloads
• Ensure timely delivery of patient records and documents
• Maintain department stock levels
• Support ward staff with administrative tasks
• Track and report on real-time bed availability
Professional Development
• Participate in Trust appraisal system
• Undertake identified learning and development opportunities
• Assist in training new or temporary staff
• Attend ward meetings as required
Main duties of the job
The Ward Clerk will be responsible for providing a range of clerical support for Ward 3E, 10E, Short stay ward 3D and Day Surgery.
Working for our organisation
Barts Health is one of the largest NHS trusts in the country, and one of Britain’s leading healthcare providers.
The Barts Health group of NHS hospitals is entering an exciting new era on our improvement journey to becoming an outstanding organisation with a world-class clinical reputation. Having lifted ourselves out of special measures, we now have the impetus and breathing space to chart a fresh course in which we are continually striving to improve all our services for patients.
Our vision is to be a high-performing group of NHS hospitals, renowned for excellence and innovation, and providing safe and compassionate care to our patients in east London and beyond. That means being a provider of excellent patient safety, known for delivering consistently high standards of harm-free care and always caring for patients in the right place at the right time. It also means being an outstanding place to work, in which our WeCare values and behaviours are visible to all and guide us in how we work together.
We strive to live by our WeCare values and are committed to promoting inclusion, where every staff member has a sense of belonging. We value our differences and fully advocate, cultivate and support an inclusive working environment.
Detailed job description and main responsibilities
The post holder will be an integral part of the nursing team actively taking part in the meeting the needs of patients of the service in accordance with agreed standards under direct supervision of the registered nurse. The post holder will develop essential competencies though training and practice to ensure safety and quality are the priority.
Person specification
Experience
Essential criteria
1. Previous experience of dealing with public
Desirable criteria
2. Previous clerical experience in NHS setting
3. Experience of CRS
Knowledge
Essential criteria
4. Computer Skills
Qualifications
Essential criteria
5. Evidence of secondary school education and clear use of English language.
Skills
Essential criteria
6. Previous experience of working in a team
7. Organized
8. Shows initiative
9. Able to work on their own.
10. Attention to detail, both verbal and written.
11. Able to prioritize own workload.