Manchester (Hybrid - 2 days a week onsite)
We’re looking for an experienced Senior Salesforce Administrator to join a growing digital team at a pivotal point in their CRM journey.
The mission?
Drive forward platform excellence, own Salesforce best practices, and help shape scalable solutions across Sales & Service Cloud. You’ll be hands-on, influential, and a key voice in the CRM roadmap.
What you’ll be doing:
* Partnering with Product Managers and BAs to turn business challenges into CRM solutions that just work.
* Leading discussions and decisions as Chair of the Salesforce Architectural Design Authority (ADA).
* Keeping the Salesforce platform running smoothly – managing users, building reports and dashboards, automating processes, and owning platform hygiene.
* Supporting and mentoring fellow Salesforce Admins – helping build a knowledge-sharing culture.
* Being proactive in identifying system improvements and contributing to new feature planning.
* Documenting everything from config to user guidance to ensure clarity across the team.
* Driving standards through the definition and ownership of the Salesforce Reference Architecture.
* Getting hands-on with config: flows, reports, custom fields/objects, validation rules, page layouts, and more.
* Delivering BAU support – resolving tickets, supporting users, and ensuring issues are closed out quickly and effectively.
* Collaborating across departments to ensure priorities align and delivery is on track.
What you’ll bring:
* Solid hands-on experience with Salesforce – particularly Sales & Service Cloud.
* Salesforce Admin certified (essential). Service Cloud cert = a bonus!
* Bonus points if you’ve dabbled with Pardot, Marketing Cloud, or similar tools – and have the curiosity to learn more.
* Confidence with Salesforce Lightning and designing scalable CRM solutions.
* Clear communicator with top-notch organisation skills – you keep multiple plates spinning with ease.
* Familiarity with Agile/Scrum environments.
Interested? Let’s talk!
This is a great opportunity to join a collaborative team and make a real impact on how Salesforce powers the business.
Drop us a message if you'd like to learn more!
Seniority level
Mid-Senior level
Employment type
Contract
Job function
Engineering and Information Technology
Industries
Travel Arrangements
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