Beauty Therapist, Harvey Nichols, Edinburgh
Are you a Beauty Therapist interested in working for a Swiss luxury brand known for their pioneering cellular anti-aging therapies? then the La Prairie Counter at Harvey Nichols, Edinburgh might be of interest to you. As a part-time Beauty Therapist/ Consultant working 2 days a week, you will be our Maison Ambassador. Ensuring a delightful and exceptional personalised skincare luxury service, building meaningful and long-lasting relationships with our discerning client, creating carefully curated experiences and perfect etiquette.
Main Accountabilities
* Make smart business decisions based on brand and business ambition
* Achieve the sales objectives based on retention and recruitment of clients, especially High Net Worth Individuals and existing VIPs.
* Guarantee meaningful business relationships across the store, especially with Personal Shoppers, concierges, etc
* Ensure retail excellence is performed at all times, maintaining the highest standards of housekeeping and retail standards are maintained at the point of sale
* Create a deep connection with the client to understand their needs, build trust and long-lasting relationship
* Pro-actively introduce and recommend relevant products, ensuring a personalised 1:1 luxury and professional service at all times
* Maintain the relationship through engaging the Client through La Prairie Clienteling tools and systems
* Be knowledgeable on all products, ensuring the heritage, skin science and benefits are always conveyed in a relevant way to the client
* Ensure exceptional service through encouraging the application of products either on counter or within the cabin
Qualifications:
* Exceptional service mindset - you take pleasure and satisfaction in providing an outstanding service to your clients
* Strong retail experience and a real passion for beauty and skincare
* Affinity for luxury, always striving for excellence
* Strong business acumen to drive sales and go beyond business objectives
* Ability to connect and engage with our discerning client, transforming that connection into a personal relationship through excellent interpersonal skills, with the ability to provide inspirational, authentic and client centric customer service
* Ability to build relationships throughout the store to find new opportunities
* Ability to be a great team player as part of a high impact team, driven by diverse thoughts and opinions.
Applicants for this position must be able to demonstrate the following skills and experience:
* NVQ level 3 in Beauty Therapy
* Experience of providing high quality skincare treatments to clients
* Client focussed and dedicated to providing a luxury experience
* Polished, approachable and friendly communication skills
* Dedicated to achieveing / exceeding KPI's
In return, La Prairie offers.
* A competitive salary and discretionary commission scheme
* 33 holiday days (including bank holidays)
* Generous product allocation & discount
* Long Service Awards starting with 3 years service
* A free product to try every time there is a new launch
* Contributory pension scheme - 5% employer contribution
* Employee referral bonuses
* A range of opportunities to develop and grow personally and professionally
* Access to Retail Trust including virtual GP Services and HAPI app for discounts
* Annual performance reviews so you know your La Prairie career is going in the right direction
Reports to:
Account Manager
We look forward to receiving your application.
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