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We are looking to recruit a Trainer for our Operations team, a pivotal role responsible for delivering high-quality induction programmes to new joiners in our in-house call centre.
Established in 1983, Hood Group is a UK-based insurance services provider with over four decades of industry expertise. We collaborate with start-ups, consumer brands, and major insurers to deliver innovative insurance solutions. At Hood Group, we are committed to helping our partners, including John Lewis Partnership and Ticker Insurance, transform their insurance propositions through pioneering business models and products.
Currently, we are in an exciting phase of expansion, enhancing our capabilities to meet the evolving needs of the market and our partners. With a strong track record and a dedicated customer care team, we are committed to providing exemplary support to both our partners and their clients.
Key responsibilities:
1. Deliver engaging and effective training programmes, both on-site and virtual
2. Conduct operational training for new starters and existing staff on our products, processes, and refresher training as needed
3. Support operational staff by supervising new joiners during their buddying period
4. Provide coaching and support with timely feedback
5. Undertake training needs analysis
About you:
* Proven success in coaching, developing, and training staff, with experience in designing, delivering, and reviewing training materials
* Previous experience working in a contact centre environment
* Highly organized, confidential, and performance-driven
* Excellent verbal and written communication skills, along with influencing and negotiation abilities
Why Join us?
At Hood Group, we foster a collaborative working environment that nurtures creativity and encourages forward thinking. Joining our team means more than just achieving objectives — it's about being part of a community that makes working at Hood Group truly exceptional.
* 31 days of annual leave, including bank holidays
* Employee Assistance Program
* Eye Care Vouchers, including discounts on glasses
* Pension Scheme
* Health cash plan
* £250 incentive through our Refer a Friend scheme
* Social company events to build community
* Employee Recognition Scheme – Hood Heroes, celebrating your contributions
* Provision of necessary professional equipment, including a laptop
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