Job summary
Come and work for our exciting integrated team aimed at providing hospital level care to patients in the community to release pressure from the acute hospitals and improve patient outcome. Are you looking to be a part of an exciting new model of care? If so, we have a fantastic opportunity for Patient Coordinator to bring their expertise and knowledge to assist in the delivery of our Virtual Ward (Hospital At Home) Team. The role involves working very closely with the Acute Frailty and Virtual Ward multidisciplinary team (MDT) to ensure the identification of suitable patients and that their on-going monitoring and management is efficient and effective. This is a pivotal role in ensuring all patients within the Virtual Ward receive the best possible care and service.
Main duties of the job
To support the system aspiration to reduce emergency hospital admissions and to reduce the reliance on acute hospital care, a number of initiatives are being developed relating to integrated community-based frailty hubs, increased community services and the implementation of virtual wards. Virtual wards support patients, who would otherwise be in hospital, to receive the acute care, remote monitoring and treatment they need in their own home or usual place of residence.
About us
We're an organisation that is getting better and better. We were the most improved Trust in England for A&E performance in 2023/24; we're no longer in special measures; and Matthew Trainer, our Chief Executive, has been named the top CEO by the Health Service Journal. Our improvements are driven by a determination to deliver care we're proud of and that our patients are happy with.
Many of our 8,000 staff - who come from 146 different countries - live in the three diverse London boroughs we serve and the majority are from black, Asian and minority ethnic groups. More than 400 of them are on apprenticeship programmes and we're proud to be a London Living Wage employer.
We operate from two main sites - King George Hospital (KGH) in Goodmayes and Queen's Hospital in Romford. We have two of the busiest emergency departments in London - more than 300,000 people visited our A&Es in 2023.
Patients across north east London are benefitting from two new state of the art theatres at KGH and our Community Diagnostic Centres at Barking Community Hospital and St George's Health and Wellbeing Hub will significantly increase the number of scans that can be carried out.
We're looking forward to introducing an electronic patient record next year. This will mean the records of any patient visiting one of the seven hospitals run by BHRUT and Barts Health will be accessible to the clinical teams. It'll make things easier for staff and will be better for patients.
Job description
Job responsibilities
For further information on this role, please see the attached detailed Job Description and Person Specification.
The person specification listed below is not the full specification requirements for the role. Please ensure you review the full specification on the job description prior to submitting your application.
Applicants are advised to read all the information on the advert and the supporting information before completing and submitting an application. As you complete your application please ensure you clearly demonstrate how you meet the criteria in the person specification for this post by adequately completing the supporting information section of the application form.
All new staff appointed at the Trust are subject to a probationary period.
Applications should be made online, however, queries regarding the application process, assistance with completion of the application form or if you require any adjustments (for applicants with a disability) please contact Tosin Aragbaiye, Recruitment Advisor, on 01708 435000 ext. 5934. Further details regarding the post may be obtained by contacting the manager as per the contact details above.
Person Specification
Education/ Qualifications
Essential
1. Relevant first degree, equivalent professional qualification or suitable experience
Skills/ Abilities
Essential
2. Excellent communication skills, both verbal and written, demonstrating an ability to deal with issues from service users at all levels, which may be contentious using appropriate negotiation and persuasion skills
3. Ability to work within clearly defined operating policies with little direct supervision, taking into account established precedent
4. Ability to organise/plan team and own work, to achieve set deadlines.
Experience/ Knowledge
Essential
5. A strong sense of personal and team accountability coupled to a clear understanding of the boundaries around delegated authority, responsibility and accountability
6. Proven track record of writing high quality reports, production of business cases and representing data clearly
Desirable
7. Previous Virtual Ward experience
8. Working in an NHS/clinical environment with contact with patients