Devon and Somerset Fire and Rescue Service are looking for an experienced ICT Technical Services Manager. Working within the Digital, Data and Technology (DDaT) department, you will join us on a full time, permanent basis working 37 hours per week. In return, you will receive a competitive salary of £41511.00 - £44711.00 (gross) per annum. The role is office based, but there is the possibility of some flexible and/or home working, which can be discussed and agreed with the successful applicant.
Devon and Somerset Fire and Rescue Service is the largest non-metropolitan Fire and Rescue Service in England. We provide prevention, protection and response services across the counties of Devon and Somerset.
Our vision is that together, we will work to end preventable fire and rescue emergencies, creating a safer world for you and your family. Keeping people safe is what we do, and we owe our fantastic reputation to our highly skilled and motivated workforce.
About the role:
This is an exciting opportunity to join our Digital, Data and Technology department, as an ICT Technical Services Manager. The successful candidate will be responsible for the ongoing management of Technical Services within the ICT/DDaT service portfolio as a subject matter expert. This will include performance and budget reporting, budget and activity planning and creation and maintenance of associated support processes and procedures. This role is about the management of our services and does not include any people/line management responsibilities.
You will also form part of a wider technical team providing support and maintenance to other ICT/DDaT Services as required.
Key responsibilities of the role:
Service Management:
To take responsibility, on behalf of the Service Delivery Manager, for the management of technical ICT Services. This will include planning, measuring and reporting on performance and implementing agreed improvements. To maintain a service risk register and formulate a continual service improvement plan (CSIP).
To negotiate, with the appropriate service owner, Service Level Agreements for those services the post holder is responsible for managing.
To take a continuous improvement approach to ICT service management.
To maintain an effective Configuration Management Database, and related processes, to underpin all ICT Service Management activities in accordance with ITIL Best Practice.
Produce documentation as required, including CSIP plans and the drafting and updating of Service policies and procedures.
Resource Management:
To plan and agree resource requirements to ensure effective maintenance / support and improvement activities for the services the post holder is responsible for.
To report individual service performance against an agreed base budget on a monthly basis. To actively manage the service budgets and report deviations from base when identified.
To liaise with 3rd party suppliers of ICT/DDaT services ensuring measurements and adherence to agreed service level agreements.
If you have any queries or would like to speak to someone to find out more about the role, please contact Ollie Lindsell the DDaT Technical Team Manager who line manages this post via email at: olindsell@dsfire.gov.uk
How to apply:
Closing Date: 2359hs 25 November 2024
If you feel you have the skills and experience to become our ICT Technical Services Manager please click apply today, we would love to hear from you.
Our values
We are committed to safeguarding and promoting the welfare of children and vulnerable adults, and all employees must share this commitment and adhere to the Services Safeguarding Policy and Procedure.
Fire and Rescue Authority roles are listed in Schedule 1 of the Rehabilitation of Offenders Act 1974 (Exceptions) Order and as such it is our policy to require all applicants to disclose any criminal convictions (both spent and unspent) including driving offences, cautions and/or reprimands.
Devon and Somerset Fire and Rescue Authority are committed to the rehabilitation of offenders, as such any positive disclosures will incorporate a reasonable and proportionate response.
As a Service and as individuals:
We are proud to help
We are honest
We are respectful
We are working together
Devon and Somerset Fire and Rescue Service recognise and celebrate the vast diversity of the local communities we serve, and we aspire for this to be reflected in our workforce. We encourage candidates from diverse backgrounds, experience and beliefs, who share our values to consider working for us.
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Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident .