Rent Recovery Officer needed in Ilford, £17.11 ph PAYE – Reference: OR4678
Responsibilities:
* To maximise rent recovery from customers in Temporary Accommodation and in Housing in accordance with the rent recovery process.
* To receive transfers from the 1st Stage Rent Recovery team and other teams as applicable.
* To ensure tenants with high rent arrears receive focused input to resolve issues and ensure they are provided with a high-quality service. Conduct in-depth assessments of customers to understand their situation, focusing on rent recovery and providing a case-management approach based on a holistic view of their needs and income maximisation potential.
* To contact tenants in a systematic way that optimises support and rent recovery, with an emphasis on personalised contact wherever possible.
* To maintain accurate and up-to-date records of actions taken to recover income and arrears and to monitor and record the impact of those actions.
* To help customers manage their arrears as they move between temporary accommodation solutions.
* To work in conjunction with all other appropriate agencies to ensure maximisation of income for both customers and the organisation.
* To contribute to the delivery of internal Housing Services processes that fall within the Rent Recovery team's remit.
This is a full-time role on a temporary contract basis.
If you are interested in the role, please apply on our website with your CV. Alternatively, you can email your CV to katie@essentialemploy.co.uk quoting the reference number.
Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.
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