The Facilities Coordinator will work cross-functionally with regional operations teams, contractors and national vendors to support new and existing repair and maintenance requests. The Facilities Coordinator is responsible for supporting the process of first-class facility management executed by their Facilities Specialist for a large portion of SVP’s facilities, reporting and accountability of responsibilities for repair and maintenance, operation of work order systems, using assisting in best practices for cost-reduction methods and coordinating facility repair and maintenance with a team of professionals to keep SVP’s buildings, equipment and supplies in good, working order.
ROLE COMPETENCIES
* Acts on individual responsibilities, objectives, and performance expectations in support of team goals
* Leveraging individual skills and expertise to support the team in problem solving, decision making, and continuous improvement
* Offers and seeks feedback on opportunities that will improve skills and efficiency for themselves and their teammates
* Demonstrates a sense of commitment and support to direct teammates and the larger SVP team
* Demonstrates consistent, effective communication with internal and external clients, teammates and other departments, written and verbal.
* Establishes rapport, builds and maintains effective working relationships
* Practices attentive and active listening
* Gives and receives feedback timely and appropriately
* Understands how the business of their department works
* Champions innovative ideas for continuous improvement
* Demonstrates the functional and technical knowledge needed for their role
* Makes decisions by using a combination of analysis, experience and judgment and an understanding of department and organizational impacts
* Meets agreed upon individual and team goals and objectives
* Understands how the team’s priorities align with company goals
* Provides key information about their unique responsibilities in support of the formulation of strategies, tactics and deadlines
* Continuously examines personal effectiveness and seeks to make improvements as needed.
* Leads with respect, integrity, and accountability
* Treats others with empathy and respect
* Exemplifies and role models behavior associated with WAG values
* Partners with team to focus on solutions
ROLE-SPECIFIC TASKS
* Support and work directly with Facilities Specialist to direct local and national partnerships with trade professionals
* Receive repair and maintenance requests from hospitals, create work orders, work with Facility Specialists to verify lease responsibilities, assist with triage and solution execution of the reported issues
* Review data to create reports for supported team and provide to the Senior Facilities Manager
* Track tasks through to an expedient and cost-effective resolution using work order management tools
* Execute and implement processes for preventative maintenance programs
* Coordinate and follow through on all opportunities to support hospital leadership within the facilities management process
* Establish good, working relationships with Regional Operations leaders, Facilities, and Real Estate Development leaders to execute repair and maintenance requirements
* Assist to support special projects as needed
* Assist in coordination of Facilities responsibilities for the De Novo program.
REQUIRED EDUCATION AND EXPERIENCE
* 1-2 years of experience within a similar multi-site industry, project management or customer service preferred.
* Knowledge of facilities, system standards, major equipment, and preventive maintenance programs from a centralized platform preferred, but not required.
* Capable of building relationships with vendor partners and property management teams
* Adept at learning systems and processes
* Ability to execute leadership’s vision for facility maintenance program
* Outstanding communication skills
* Strong organizational and time management skills
* Ability to delegate day to day activities to meet hospital needs
* Value and respect the importance of professionalism and confidentiality
* Familiarity with business systems and productivity tools such as Microsoft Office, Microsoft Excel, G-Suite and Smart Sheets
* Experience with multi-site facility maintenance preferred
* Strong customer service skills are required
Benefits
Work with an organization recognized as #1 in Healthcare by Newsweek’s Most Loved Workplaces in 2024.
* Online discount platform
* Collaborative team of people who live out our WAG values (work together, amaze, grow)
* Competitive salary
* Health, dental + vision insurance
* 401K with a company match
* Life insurance, short-term disability, and telemedicine
* Upward mobility and growth opportunities
* Generous paid time off and company-wide holidays
* Discounted veterinary care for your four-legged family members
* An opportunity to make a valuable impact on over 400 veterinary hospitals nationwide
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