National Account Manager Department: Commercial Location: Lindal Head office Reports to: Commercial Director Purpose of Role: To grow profitable sales for the UK across a portfolio of strategic accounts whilst ensuring that all account plans, customer requirements and sales dependent activities are actioned swiftly and efficiently. Responsibilities: • Develop a sales strategy for the agreed UK portfolio of accounts and ensure the individual sales strategies for each customer are met • Retain existing customers and secure new business development opportunities to achieve required growth • Exceed levels of turnover and profitable sales by offering exceptional customer service from order to delivery • Produce tenders and develop new client accounts in line with individual objectives • Manage an internal project team to develop new products from design ideas through to production • Understand and communicate the business strategy, department KPI’s etc. • Forecast sales levels, product volumes and products so that other teams have visibility to enable them to plan their operation • Journey and account planning is completed efficiently and effectively • Accurate and timely completion of all administration relating to UK portfolio of accounts • Ensure all customer complaints are investigated and resolved in a timely manner to avoid recurrence and retain the customer. • Effective communication to relevant internal stakeholders so they are aware of issues and concerns which may affect a customer or their order • Accurate and timely completion of all contractual documentation (including CAD forms) relating to customers. • Understand and adhere to internal processes. • Complete all required administration fully, accurately and in line with deadlines. • Understand and assess the business requirements so as to flex the speed of response to meet the needs of each situation • Represent the business positively whilst visiting customers, attending conferences, trade fairs and exhibitions, which will involve travel in the UK and potentially abroad • Forecast and reforecast for your portfolio of accounts and contribute to the budgeting process • As part of the Global Sales team, support other team members and customers to meet the wider sales plan • Work closely with the Customer service team to deliver consistent and thorough service, information and relationships with other departments and customers • Work closely with the merchandisers to deliver exceptional brand exposure and experience in your portfolio of accounts • Be an ambassador for Wax Lyrical • Foster a continuous improvement culture and methods to improve sales and customer service • Embed and commit to Wax Lyrical’s values, policies, procedures and objectives • Any other duties as required from time to time Person Specification • Driven to achieve results whilst living company values • Proven ability to sell effectively • Exceptional relationship management and communication skills • Commercial focus to deliver both top and bottom line results. • Excellent organisational skills • Planning and managing the way they work but being responsive and flexible when needed • Enthusiastic and proactive • Strong communication skills • Good level of numeracy and literacy • Customer focused; puts the customer at the heart of everything they do • Team player; works well as part of a team • Committed to CI; continually improving the way we do things; keeping it simple • Resilient and able to deal with the demands of the business • High standards of work and a flexible approach to work • IT Literate • A full clean driving license