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Executive Team Manager - at Parkside Recruitment
Role:
Our international client seeks a strong team player who thrives on providing exceptional customer service. You will be able to multitask and be adept at working in a busy environment.
As a Coordinator, you will work in a small but efficient team and provide the finest service to our client's customers.
You will be a resilient individual who enjoys building relationships and takes pride in completing tasks to a high standard.
This role requires the flexibility to work a shift pattern of 9:00-17:00 and 10:00-18:00. There is also a requirement to work one in 3-4 Saturdays with a day taken off in lieu during the week.
Main Responsibilities:
1. Working within the department's Service Level Agreements, answering phone calls from our client's customers.
2. Building and maintaining strong relationships through clear communication making each contact with the team an enjoyable experience.
3. Providing an excellent level of service to customers.
4. Making changes to customers’ finance agreements.
5. Allocating manual payments to customers’ agreements accurately.
6. Checking finance documentation efficiently.
7. Responding to correspondence from customers.
Qualifications, skills, and experience:
Required:
1. Previous experience working in a customer service environment.
2. Great communicator with the ability to build relationships with customers and colleagues, being compassionate and considerate.
3. Organizational skills, with the ability to prioritize, multitask, and meet deadlines, which can come with an element of working under pressure.
4. Quality-conscious with an eye for detail.
5. This role is subject to satisfactory references including a DBS Check and Financial Check.
6. Previous experience working in a customer environment.
This a rolling contract.
Hybrid Working
Interested? Please apply
Seniority level
Associate
Employment type
Contract
Job function
Administrative, Customer Service, and Finance
Industries
Automation Machinery Manufacturing and Financial Services
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