An exciting opportunity has arisen for a Trainee Service and Parts Advisor to join a well-established company based in Canterbury.
About The Role:
The right candidate will show an enthusiasm for cars and the way they operate, as well as having excellent customer service skills. This role encompasses a variety of tasks in both the service and parts department, offering the right candidate a comprehensive introduction into the motor industry from both perspectives. As the first point of contact for our customers on the front desk, a helpful and welcoming disposition ensures a good first impression.
Whilst the day gets busier, you will need to be able to keep calm under pressure, listen carefully to instruction, and follow procedures thoroughly and accurately. Continuing to build a strong rapport with our existing and loyal customer base, you will also provide an exceptional customer experience for customers who are new to our business.
Working collaboratively in a small but efficient team, you will be handling a multitude of tasks throughout the day with professionalism and diligence, including the following:
Face-to-face customer service