We're Hiring!
Job Title: Lead – ICT Technician
Location: Hybrid - Field and Desk
Shift Timing: 9am to 5:30pm
Working Days: Monday to Friday
Employment Type: Full Time
Salary: Up to £37,000 per annum (subject to experience)
Company Description:
At V4One, we are leaders in providing innovative telecom and IT solutions for businesses and individuals. Our commitment to excellence and customer satisfaction sets us apart in the industry. We thrive on creativity, collaboration, and cutting-edge technology. V4One is a premier provider of internet and communication solutions based in Coventry, with a successful track record spanning over 10 years.
Job Overview:
In this role, you will handle Level 2/3 escalation calls, perform site surveys, physical installations, and fault investigations for Security, IP PBX, and Managed IT systems for high-profile clients and internal users. The position is designed for you to transition into a leadership role, where you will manage a team of Level 1 and Level 2 support staff.
Minimum Requirements:
* Minimum 2 to 5 years of proven experience in an ICT-related role.
* Proven track record of KPI performance, process compliance, and team leadership.
* Excellent attention to detail for potential issues or improvements.
* Prior experience in structured network cabling in trunking, conduit, and above-ceiling installations.
* Problem solver can find solutions to any problem you’re presented with through self-led research.
Role Description:
* Provide detailed site surveys with planning hardware, cabling, and layout requirements.
* Installation of structured Cat 5E/6 network cabling, including comms cabinets.
* Install programs mostly Cloud PBX/IP telephone systems with Yealink phones.
* Install, and program Hikvision CCTV, intercoms, access control, and wireless alarm systems.
* Install, and program DrayTek, TP-Link, Zyxel, and Netgate routers and firewalls.
* Install, and program Ubiquiti Unifi and TP-Link Omada cloud-managed network equipment.
* Install, and program PCs, laptops, and accessories such as monitors, docking stations, printers, etc.
* Install, and program servers, network-attached storage, and other associated hardware.
* Train customers in the use of all systems provided.
* Obtain customer acceptance and sign-off upon successful installation.
* Manage and maintain company-supplied vehicles via weekly auditing.
* Maintain and troubleshoot system faults as required on customer sites or remotely.
* Provide Level 2/3 desk-based support to clients for phone systems, internet connectivity, managed IT services, and security.
* Identify product opportunities and proactively share them with account management.
Key Performance Indicators:
* Complete the learning curve within 6 months based on company-approved items and timelines.
* Close support tickets within given SLAs.
* Complete on-site work within the provided timeframes.
* Measure and track customer system uptime and accessibility to ensure reliable infrastructure.
Beneficial Qualifications:
* CCNA or similar
Join a dynamic team at V4One, where innovation and growth drive everything we do. If you’re passionate about IT and telecoms, looking for leadership opportunities, and eager to make a difference in the industry, we want to hear from you!
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