IBM is seeking highly motivated and experienced individuals with project management, strategic sourcing and consulting experience to join our team of client-facing procurement professionals. Specifically, we are seeking to fill the role of a Delivery Project Executive. The Delivery Project Executive is the primary client interface for the delivery of our Procurement BPO services to IBM’s external clients. In addition, the Delivery Project Executive controls costs, manages the customer relationship and reports on all contracted commitments within IBM and Client leadership, and leads the IBM delivery team on the account. In the role, you will be leading our teams in the delivery of BPO Procurement Services to our external clients across all industry segments.
Your role and responsibilities
1. Candidate should exhibit the IBM Growth Behaviors in everything they do by being Growth Minded (curious and open to feedback, experimentation, learning from everyone, and focusing on solutions over problems), Outcome Focused (testing the status quo and using a customer-centered and nimble approach), and Courageous (thinking independently, taking risks, and making critical decisions in tough situations)
2. Lead the client engagement for Delivery from due diligence phase through transition and into steady-state delivery
3. Support solution development, in conjunction with Sales, addressing client-specific Strategic Sourcing and Procurement Operations strategy and structure, program costs, gap/risk analysis and plan to closure
4. Leadership of multiple sub-teams including sourcing, buying, operations, analytics, etc.
5. Successful program implementation and ongoing management, including infrastructure, staffing/resources, documentation and training, service levels and fiscal cost management
6. Implement an iterative, continuous improvement plan to meet contractual commitments
7. Ensure continued achievement of client business objectives, which include Client Satisfaction (Net Promoter Score) and fiscal return on investment (ROI)
8. Manage client obligations, stakeholder buy-in, governance, escalations, and renegotiations
9. Program planning, continuous improvement, and resolution of conflict in complex scenarios
10. Drive the responsibilities of the Sourcing Manager (SM) role where required, providing guidance and oversight regarding sourcing and category management strategy along with execution and savings targets establishment, tracking, calculation, and forecasting
11. Engagement with Project Executive for issues such as breach, problem resolution, root cause analysis, resource & performance issues, growth demands, etc.
12. Support practice growth through account expansion (i.e., introduction of additional scope areas, emerging technologies, innovations within base scope to unlock value) and new client pursuits
13. Support cost management through the use of varied IBM tools and internal monthly, quarterly, and annual interlock cadence to meet and exceed financial targets. Account Fiscal Management (P&L)
14. Identify, own, deliver, and report on all contractually obligated service levels agreements (SLAs)
Required education
None
Preferred education
Bachelor's Degree
Required technical and professional expertise
* Must have exceptional client-facing and consultative skills and experience
* Experience in category management and strategic sourcing, tactical buying, procurement operations, contract risk, supplier relationship management, as well as a strong knowledge of major Source-2-Pay applications
* Extensive sourcing experience is required in at least three (3) of the following indirect spend categories: Corporate and Professional Services; Enterprise Services; Technology Services and Equipment; Marketing and Communications; Travel; Facilities; MRO; Fleet; Capital Equipment; Logistics
* Must have a proven track record of leading and managing sourcing teams both on shore and off-shore
* Candidates must be willing and able to travel to client locations based on business requirements. Peak client travel may be up to 4 days/week and 3-4 weeks per month (e.g., early months with a new client); however, steady state travel is purposeful in nature and often less frequent (e.g., 2 weeks per month in most roles)
* This hybrid role requires the candidate to work from an IBM or client location at least 3 days per week
Preferred technical and professional experience
* Minimum of ten (10) years of experience in procurement consulting / business process outsourcing
* Expert knowledge of the 7-Step Sourcing Process
ABOUT BUSINESS UNIT
The IBM Finance organization is responsible for driving enterprise performance and transformation. We are the financial stewards of IBM, delivering IBM’s financial strategy, developing new business models, and mitigating enterprise risk.
ABOUT IBM
IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.
OTHER RELEVANT JOB DETAILS
IBM offers a competitive and comprehensive benefits program. Eligible employees may have access to:
* Healthcare benefits including medical & prescription drug coverage, dental, vision, and mental health & well being
* Financial programs such as 401(k), the IBM Employee Stock Purchase Plan, financial counseling, life insurance, short & long- term disability coverage, and opportunities for performance based salary incentive programs
* Generous paid time off including 12 holidays, minimum 56 hours sick time, 120 hours vacation, 12 weeks parental bonding leave in accordance with IBM Policy, and other Paid Care Leave programs. IBM also offers paid family leave benefits to eligible employees where required by applicable law
* Training and educational resources on our personalized, AI-driven learning platform where IBMers can grow skills and obtain industry-recognized certifications to achieve their career goals
* Diverse and inclusive employee resource groups, giving & volunteer opportunities, and discounts on retail products, services & experiences
We consider qualified applicants with criminal histories, consistent with applicable law.
IBM will not be providing visa sponsorship for this position now or in the future. Therefore, in order to be considered for this position, you must have the ability to work without a need for current or future visa sponsorship.
Job Title: Delivery Project Executive - Category management and Strategic sourcing
Date posted: 12-Feb-2025
Job ID: 14369
City / Township / Village: Research Triangle Park, Austin, New York
State / Province: Texas, New York, North Carolina
Country: United States
Work arrangement: Hybrid
Area of work: Project Management
Employment type: Regular
Contract type: Regular
Projected Minimum Salary per year: 165,000.00
Projected Maximum Salary per year: 249,000.00
Position type: Professional
Company: (0147) International Business Machines Corporation
Shift: General (daytime)
Is this role a commissionable/sales incentive based position?
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