RESPONSIBILITIES:
* Lead and supervise various projects from concept to completion.
* Ensure projects align with objectives, creating and implementing strategies for success.
* Guarantee timely delivery of projects, maintaining budget discipline and exceeding performance standards.
* Utilise project management systems, including HubSpot & Trello, ensuring consistent and accurate updates to maintain data, updates, and task logs.
* Continually monitor, assess, and refine projects to improve outcomes and effectiveness.
CLIENT RELATIONSHIP MANAGEMENT:
* Cultivate and sustain robust, enduring partnerships with clients.
* Consistently update internal stakeholders and clients on project status and developments.
* Identify opportunities for additional business within existing accounts, working closely with the sales team.
COMMUNICATION & COORDINATION:
* Maintain high levels of communication with both clients and internal teams.
* Coordinate effectively between different departments to ensure seamless project execution.
* Address and resolve any issues or concerns that arise during the project lifecycle.
ORGANISATIONAL EXCELLENCE:
* Exhibit exceptional organisational skills, managing multiple projects without compromising quality or efficiency.
* Implement best practices in project management, ensuring consistent success and client satisfaction.
INDUSTRY KNOWLEDGE & ADAPTATION:
* Stay abreast of industry tools and developments, adapting project management strategies accordingly.
* Ensure Rebel Lion remains at the forefront of effective Client Account Management practices.
QUALIFICATIONS & SKILLS:
* Proven experience in Client Account Management.
* Excellent organisational and multitasking abilities.
* Strong communication and interpersonal skills.
* Proficiency in project management tools such as HubSpot.
* Ability to work under pressure and meet tight deadlines.
* A minimum of 2 years of agency experience in a Client Account Manager/Executive role.
WHAT WE OFFER:
* A creative and collaborative working environment.
* Opportunities for professional growth and development through tailored professional development programs and access to training workshops and seminars.
* A commitment to continuous learning with regular in-house training sessions and mentorship from senior team members.
* Participation in leading industry exhibitions and conferences, providing a platform to grow, learn, and contribute to the wider creative community.
* Competitive salary and benefits package.
* Participation in exciting and diverse projects that push creative boundaries.
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