Summary
Are you looking to kick-start your career in business administration? We are offering an exciting opportunity for a motivated and enthusiastic individual to join our team as a Business Administrator Apprentice.
Wage
£15,600 a year
Pay: Above NMW for apprentices
Training course
Business administrator (level 3)
Hours
Monday - Friday, 8.00am - 4.30pm
37 hours 30 minutes a week
Possible start date
Wednesday 26 February
Duration
1 year 6 months
Positions available
1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
Areas you will get exposed to:
Customer Support/ Client Management:
* Answering calls from business customers and assisting with queries
* Creating presentations, quotations, reports, and customer announcements
* Attending customer meetings
Administration:
* Assisting in writing, reviewing, and sending invoices to customers
* Taking minutes in internal meetings and customer-facing meetings, ensuring all tasks are followed up on
* Helping manage team schedules, organising meetings, and booking appointments
* Providing general administrative support across the team and assisting with ad hoc tasks as required
* Order office stationery and supplies
Maintain internal databases:
* Supporting our Quality Management System (QMS) by ensuring document control and keeping documents up-to-date
Project Management:
* Assisting with the administration of ongoing projects and helping track progress
Accounting:
* Supporting the team with the Sales and Purchase ledger
* Gaining expert knowledge of the account software XERO
* Pushing sales targets by monitoring daily KPI performance and project targets/budgets
Social Media & Marketing:
* Assisting with content creation and maintaining our social media platforms
Where you’ll work
8 HAGLEY ROAD
STOURBRIDGE
DY8 1PS
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
JUNIPER TRAINING LIMITED
Your training course
Business administrator (level 3)
Equal to A level
Course contents
* Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
* Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
* Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
* Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
* Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
* Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
* Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
* Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Your training plan
* Business Administrator Level 3 Apprenticeship Standard
* English and maths Functional Skills Level 2
* If required and suitable 20% Off-The-Job Training - to be completed at the workplace
Requirements
Essential qualifications
GCSE in:
* maths & English (grade 4)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
* Communication skills
* IT skills
* Attention to detail
* Organisation skills
* Problem solving skills
* Administrative skills
* Analytical skills
* Team working
* Creative
* Initiative
* Patience
* Tech-Savvy
Other requirements
What You’ll Gain: •Level 3 Business Administration Qualification: A nationally recognised qualification upon successful completion of your apprenticeship. •On-the-Job Training: Receive valuable practical experience while gaining a broad range of skills in business administration. •Mentorship and Support: Work closely with a dedicated team who will guide you throughout your apprenticeship. •Career Progression: Potential for permanent employment and further development within the company after successful completion of your apprenticeship. Benefits: •Full Training and Development: Access to training resources and support for your studies. •Team Environment: A supportive and collaborative team where your contributions will be valued. •Health and Well-being: A company that cares about its employees’ well-being. •Employee Events: Regular team-building and company events to foster a fun working atmosphere. •Loyalty Holiday Increase: Enjoy additional holiday days as a reward for your commitment. •Pension Scheme: A company pension plan to help you save for your future. •Convenient Transport Links: Easy access to the office with great transport options. •Bereavement Leave: We offer support during difficult times with paid bereavement leave.