As a Programme Manager - B2B Customer Experience & Digital Change, you will oversee the planning and implementation of improved customer contracting to drive customer operations and digital transformation. You will manage multiple workstreams, collaborate with cross-functional teams, and ensure successful delivery while handling risks, change control, and stakeholder communication.
Client Details
One of the UK's largest Private Equity fuelled software company. Substantial player in the technology and telecoms industry, with over 10,000 employees worldwide. Being at the forefront of innovation, providing advanced business software and solutions to their customers.
Description
1. Define a multiple workstream programme plan, then manage deliverables and resources effectively to maximize success and minimize risk across delivery.
2. Collaborate to design, implement and govern effective delivery processes, that vary by cohorts of customer characteristics.
3. Lead the project team to achieve delivery at pace, whilst also pursuing the desired quality outcomes of increased revenue and data simplification.
4. Communicate programme updates to a wide variety of interested stakeholders, including programme lead, account managers, and VPs.
5. Collaborate and influence cross-functional business teams in delivery - including financial and revenue operations, go-to-market sales teams and the project...