Job Advertisement:
Costa Supervisor
Norfolk & Norwich University Hospital
Full time – 37.5 hours per week, 5 out of 7 days per week
Salary £24,071 - £27,674 depending on experience including weekend enhancements plus basic plus Serco benefits.
Main Purpose:
To manage the food and beverage system within catering to ensure that a safe, suitable, and satisfactory level of service is a maintained within their designated area. To lead by example with professional and courteous manners.
Main Accountabilities:
* Manage the Retail Catering team through effective communication to ensure a fully motivated, engaged and developed workforce within the department.
* Monitor/implementation of service delivery standards to the client by undertaking audits and ensuring compliance with PMS/SLS criteria.
* Support the Head of Retail in development and implementation of the business strategy for Retail Catering to improve efficiency and protect the department against possible areas of risk.
* Ensure that company administration, policies and procedures and operational changes are developed, maintained and implemented where necessary in order to maintain corporate assurance levels and that documentation and work records are accurately complete.d
* Manage the customer satisfaction feedback system and external benchmarking of the department to improve service/quality standards and to achieve Trust and Serco goals.
* Maintain staff levels through managing absence levels, holiday requests, improving retention and effective recruitment of staff in order to control labour budget and increase levels of staff engagement.
* Participate as a full member of the leadership team, attending and holding team meetings, working flexibly as required to cover other members of the team.
* Take responsibility for the and training and development of supervisory staff, ensuring that all staff work safely and are aware of their responsibilities under the Health and Safety at Work act 1974, Assured Safe Catering System, PPM, PPE and the trust infection and control standards.
* Assist in the management of department monthly labour and consumable budgets. Develop overall budget with RCM and FOHM by analysing the relevant budget and staffing levels to identify areas for improving service/performance of the contract.
* Demonstrate high standards of customer service through courteous interaction with customers and Trust staff to optimise food and beverage consumption and profit return.
* Undertake other ad hoc duties as prescribed by manager and within scope of skill and capability.
What you will need for the role:
* Basic Food Hygiene
* Requires full knowledge of Serco and Trust working practices and procedures and Health and Safety requirements including infection control and Food Hygiene
* Supervisory skills, including dealing with difficult situations, coaching and mentoring staff.
* Good Communication Skills, e.g communicating with Patients, Trust Staff and customer.
* Excellent Customer Care Skills.
* Experience of working within a retail catering service provision environment.
* Awareness of good business management practices, ie. Cost control, staff rotating, purchasing.
* Able to work to agreed standards and follow work instructions.
What we offer
* Up to 6% contributory pension scheme.
* 25 days annual leave plus bank holidays.
* A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Simply Health Plans, and more.
* Access to a huge range of discounts and exclusive deals such as Merlin Attractions, Mobile Phone discounts, Cinema discounts, Leisure, and Hospitality discounts.
* A fantastic culture and supportive team where you’ll get the chance to make a positive difference in a company passionate about diversity and inclusion.
* Company discounts which include cinema, merlin entertainment and online shopping and discounts on mobile phone plans and leisure centre memberships.
* Interesting and enjoyable work.
* Committed to professional and personal development with a wide range of training and coaching opportunities to expand your capabilities.
About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.
Apply
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Serco is a Disability Confident Employer committed to employing and retaining people with disabilities. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.
We see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates. We’re a proud holder of the Gold Inclusive Employer Standard and we actively encourage applications from females, those with disabilities or from an ethnic minority background.