At Sodexo, we believe in delivering excellence through efficient information management and outstanding helpdesk services. As an Information & Helpdesk Manager, you will play a vital role in maintaining accurate technical records and ensuring seamless helpdesk operations at Hereford County Hospital. If you thrive in a fast-paced environment, have a keen eye for detail, and enjoy leading a team, this is the role for you!
What You'll Do
* Manage and maintain an accurate and comprehensive information library for all engineering services.
* Lead and oversee the Helpdesk team, ensuring a professional, efficient, and customer-focused service.
* Monitor and analyse service performance, ensuring compliance with contractual and governance requirements.
* Support compliance processes related to the Computer-Aided Facilities Management (CAFM) system and engineering operations.
* Conduct spot checks on completed works to ensure quality standards and procedures are met.
* Collaborate with senior management to support PFI hand-back activity and reporting requirements.
* Drive continuous improvement, ensuring data accuracy and operational efficiency.
What You Bring
* Experience in technical information management or helpdesk operations, ideally within an estates or facilities environment.
* Strong leadership skills with the ability to manage and develop a small team.
* Excellent communication and organizational abilities to liaise with internal and external stakeholders.
* Knowledge of compliance and governance processes within a technical services setting.
* Proficiency in data analysis and reporting, using relevant systems such as CAFM.
* A relevant engineering or building services qualification (e.g., Electrical, Mechanical, Environmental, or Building Services Engineering).
What we offer
£33,400 - £36,500 per year + Sodexo benefits.
At Sodexo, you'll be part of a team dedicated to delivering high-quality services in a critical healthcare environment. This role offers the opportunity to lead, innovate, and make a real impact. If you're ready to take on this exciting challenge, apply today!
In addition, we offer:
* A flexible and dynamic work environment, fostering work-life balance.
* Competitive compensation, recognising your valuable contributions.
* Access to ongoing training and development programs, empowering you to grow professionally.
* Countless opportunities to grow within the company, supporting your career progression.
We're a Disability Confident Leader employer. We're committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations. We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job.
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