Sheffield, United Kingdom | Posted on 01/02/2025
accelerate agency specialises in SaaS SEO fueled by a combination of human expertise, data analysis, and automation.
Our skills lie in the strategic use of content, SEO, large-scale outreach and link building to get our clients organic results that match paid performance channels.
We’re about finding the leanest, most efficient and effective routes to get there. Forget the old agency adage of ‘pulling a late one’ - we’re all about working smarter, not harder while respecting our colleagues’ work life balance.
Job Description
This is a Remote / Hybrid position.
What we’re looking for
We’re looking for an experienced client/account manager who has a proven track record for delivering success to clients with an emphasis on retention and upselling.
Responsibilities of the role include:
1. Building client relationships: We need someone who is obsessed with their clients and their businesses. You’ll need to know everything about them from their financial calendar, to whether they are gearing up for an IPO or lining up any acquisitions, you’ll need to understand their internal org structure and even know your immediate contacts' birthdays and work anniversaries.
2. Lead our delivery teams: The position of client/account manager is a fulcrum position where you will be joining up all the delivery teams to ensure they are all pulling in the right direction to fulfil your clients’ needs.
3. Commercials: It is important you have a handle on when your client contracts are up for renewal and how this affects the profit and loss account of our agency.
4. Project Management: You will also be comfortable with prioritising workloads based on the commercial weight of the clients.
5. Leading direct reports: You will also have client execs working for you to help organise client work and support with admin tasks while chasing up deliveries.
6. Company structure: Our client/account managers are here to do just that, manage the clients.
Requirements
Skills required for the role include:
1. Great commercial acumen - must be used to not just retaining clients but have a proven track record of growing accounts.
2. At least 3 years previous or current experience as a client/account manager in a digital marketing agency or preferably an SEO agency.
3. Experience with project management tools (preferably Asana) desired.
4. SEO or digital marketing experience.
5. Experience managing a team.
6. Great communication and verbal skills.
7. Great leadership skills.
8. Calm under pressure.
9. Ability to juggle multiple clients and deadlines.
1% commission paid on any client upsells estimated £2k per annum (year 1) and up to £4k per annum (year 2)
Wellness & Lifestyle
Sick Pay
5 days year 1 (post probation)
7 days year 2 onwards
5 days extra sick pay with a doctors note (post probation)
24/7 mental health helpline
Free counselling sessions by, phone, video call or face-to-face
Range of online wellbeing support advice
Lifestyle Discounts Portal & Cycle to work scheme:
Access to hundreds of immediate discounts and savings across high street and household brands
Monthly professional development planning
To be used on an industry relevant course/tutorial/learning event(s)
Enhanced Paternity leave
4 weeks full pay
Week 1 & 2: no working required
Week 3: work 3 hours a day - anytime within core hours
Week 4: work 5 hours a day - anytime within core hours
Work completely remote
Enhanced Maternity leave/adoption policy
2 months topped up to 25% to full pay based on tenurity
Remainder statutory
Can be spread in equal payments instead
Paid back if you leave within 12 months of returning to work
Accrued holiday can be used before you return or spread equally over your first year back
Flexible Working
Flexitime
Work your hours anytime between 7:30am - 8:30pm
Work additional hours one day to have an early finish/late start another
Access to the office
Whenever you need, via booking system
After 9 months of service work up to 6 months abroad
Same working hours to be maintained
Same internet speed to be guaranteed in advance
Holiday
We offer a 9-day fortnight, so you get every other Friday off paid
To make this work we work 8-hour days
Offer an additional 150 hours holiday of flexible holiday booking (~19 days at 8 hours)
We have all Bank Holidays off
We shut the agency down for a further three days of paid time off between Xmas and New Year
We are an equal opportunities employer and welcome applications from all different backgrounds. In order for us to be able to give you the best interview experience possible, please let us know in advance if you require any reasonable adjustments to the application or interview process and we will gladly see how we can accommodate them.
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