Job summary We are looking for a receptionist to join our busy Team in Basingstoke. The Basingstoke Community CAMHS team is looking for a motivated, forward-thinking individual who provides excellent customer service. This is an exciting opportunity to demonstrate your skills and will be suited to someone who is focused on continually improving the administration systems for service users. The receptionist will answer queries and convey messages, sorting both internal and external mail where required. To assist with general clerical work/typing as required, and help with meeting room arrangements and hospitalities where required. To ensure efficient operation of Basingstoke CAMHS clinic and reception area, and to deal with members of the general public. To consistently deliver a client focussed service, which promotes good customer service and effective working relationships. Main duties of the job To ensure efficient operation of the switchboard and reception area. To deal with members of the general public and to consistently deliver a client focussed service which promotes good customer service & effective working relationships. About us Hampshire and Isle of Wight Healthcare NHS Foundation Trust is a newly established organisation, bringing together expertise from across mental health, learning disabilities, community, and physical health services. We are dedicated to delivering compassionate, high-quality, and accessible care to the diverse communities of Hampshire and the Isle of Wight. With over 13,000 dedicated staff working across more than 300 sites, we place patients and staff at the centre of everything we do. Our goal is to create an integrated healthcare system that improves accessibility and ensures more consistent care for patients. By working together, we aim to improve patient outcomes, drive innovation, and meet the unique needs of the populations we serve. Our Trust unites services from Southern Health, Solent NHS Trust, Isle of Wight NHS Trusts community and mental health teams, as well as Hampshire CAMHS, originally part of Sussex Partnership NHS Foundation Trust. This transformation enables us to deliver more seamless care across the region, ensuring that patients receive the right support, in the right place, at the right time. Join us as we embark on this exciting journey to shape the future of healthcare across Hampshire and the Isle of Wight. We are deeply committed to our CARE values of compassion, accountability, respect, and excellence, and offer outstanding opportunities for career development, training, and collaborative working. Date posted 23 October 2024 Pay scheme Agenda for change Band Band 2 Salary £23,615 a year Contract Permanent Working pattern Full-time Reference number 348-SS-6204 Job locations Bramblys Grange Health Centre Bramblys Drive Basingstoke Hampshire RG21 8UN Job description Job responsibilities Further information about the Trust and this role can be found on the Job Description and Person Specification document attached. We are happy to talk Flexible Working - all requests for flexible working options can be discussed as part of the interview process. Job description Job responsibilities Further information about the Trust and this role can be found on the Job Description and Person Specification document attached. We are happy to talk Flexible Working - all requests for flexible working options can be discussed as part of the interview process. Person Specification Qualifications Essential NVQ2 or equivalent/good standard of secondary education; GCSE at Grade C or above.PC skills and good knowledge of Microsoft Office software. Desirable Previous NHS experience. Experience Essential Experience of dealing with the public over the telephone and face to face.Experience of working with the public.Competence in using databases.Understanding of and commitment to confidentiality.Organised and flexible team member.Excellent telephone manner and customer service skills.Ability to work under pressure and be able to prioritise own workload.Attention to detail and accuracy.Flexible and adaptable to meet the demands of the Service. Person Specification Qualifications Essential NVQ2 or equivalent/good standard of secondary education; GCSE at Grade C or above.PC skills and good knowledge of Microsoft Office software. Desirable Previous NHS experience. Experience Essential Experience of dealing with the public over the telephone and face to face.Experience of working with the public.Competence in using databases.Understanding of and commitment to confidentiality.Organised and flexible team member.Excellent telephone manner and customer service skills.Ability to work under pressure and be able to prioritise own workload.Attention to detail and accuracy.Flexible and adaptable to meet the demands of the Service. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Hampshire and Isle of Wight Healthcare NHS Foundation Trust Address Bramblys Grange Health Centre Bramblys Drive Basingstoke Hampshire RG21 8UN Employer's website https://hiowhealthcare.nhs.uk/ (Opens in a new tab)