Established in 2000, Caudwell Children is a National Charity which works to transform the lives of disabled children and their families, enabling them to challenge the barriers they face throughout childhood by providing practical and emotional support.
Our facilities provide a state-of-the-art base within the grounds of Keele University where ground-breaking research can be undertaken into multi-disciplinary programmes for neurodevelopmental conditions and childhood disability.
The services of Caudwell Children enrich the lives of our children and families through the delivery of high-quality person-centred care and support services that promote independence and achieve valued outcomes. We seek to create a safe, homely and supportive environment that enhances the lives of children with autism and associated conditions.
The purpose of the post is to support families in accessing accurate, relevant and useful support and information from friendly, supportive and understanding colleagues and volunteers. The role requires collaborative working with internal teams as well as liaising with external organisations including health, social care, educational services, statutory and independent sector services.
Main duties of the job
1. Provide wrap around support to families accessing Caudwell Children’s Autism Service from application to discharge.
2. Welcome families and remain present through the assessments.
3. Provide scheduled, telephone/virtual support to families following their Autism assessment.
4. Respond to telephone, written and electronic enquiries.
5. Support triage and maintain team inboxes.
6. Attend feedback meetings and support families.
7. Carry out online research to provide families with useful, meaningful resources, signposting and information.
8. Support the Next Steps Family Workshops.
9. Answer queries on our LIVE CHAT.
10. Build positive relationships with families.
11. Build up knowledge and understanding of community and statutory services available to families (parent/carer groups, education and special educational provision, EHCPs, Local authorities, Health, CAMHS and voluntary services).
12. Contribute actively to the required monitoring of outcomes.
13. Create and maintain high quality, accurate records.
14. Assist in preparing rooms for activities and families, ensuring the room and activities are safely tidied away at the end of the session.
15. Support children and young people in an efficient and safe manner, reporting assessment results and problems identified accurately back to the relevant member of the MDT.
16. Liaise with members of the MDT and other Charity departments in a professional and timely manner.
Other Responsibilities
1. Communicate with children, families and all stakeholders in a way that respects their views, autonomy and culture in full compliance with the Equality & Diversity Policy.
2. Uphold the principles and practice of customer care and continuous improvement.
3. Maintain confidentiality and Data Protection and at all times work in accordance with General Data Protection Regulations 2018.
4. Have an awareness of relevant health and safety regulations and legislation, being responsible for your own health and safety and that of anyone else whom your acts and omissions may affect.
5. Report any concerns of potential abuse of a service user in line with the Safeguarding Policy and procedures.
6. Ensure maintenance and security of physical, financial and information resources.
7. Demonstrate commitment to ongoing personal and professional development.
8. Keep comprehensive and accurate records in relation to your role and in accordance with policies and procedures.
9. Attend training as appropriate to the role, applying knowledge gained to the workplace.
10. Work effectively and collaboratively as a member of the team, building and maintaining good working relationships with all internal and external stakeholders.
11. Ensure compliance with statutory and non-statutory bodies.
12. Adhere to all Caudwell Children policies and procedures.
13. Demonstrate commitment to Caudwell Children’s mission, vision and values.
14. Work flexible hours to meet the needs of the business.
Person Specification
Experience
* Knowledge of supporting children and/or adults who are Autistic, have a Learning Disability, ADHD and/or complex needs.
* Educated to GCSE level including numeracy and literacy.
* Experience of working with members of the public/families in health, education or social care settings.
* Knowledge of childhood developmental milestones.
* Knowledge of safeguarding principles.
* Ability to work with a high degree of accuracy.
* Excellent written and verbal communication skills.
* Able to work as part of a Multi-Disciplinary Team environment and also act on own initiative.
* Ability to plan and prioritise workloads.
* A positive can-do attitude with a flexible approach to work.
* Able to meet the physical requirements of the role after reasonable adjustments have been made for illness or disability.
* Knowledge of statutory and voluntary agencies.
* Experience of working in the Third Sector.
* Experience of working in CQC.
* Experience of working with volunteers.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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