Operations Specialist - 12 Month Maternity Cover
Sustainable Energy First Lytham St. Annes, United Kingdom Mid Market
Company Description
Sustainable Energy First is a leading sustainable energy and utilities specialist. As a certified B Corporation with a strong commitment to sustainability, we are focused on reducing the carbon footprint of our clients, which account for 3.5% of UK business power consumption. Our goal is to eradicate 327,000 tonnes CO2e by 2028, equivalent to taking 73,000 cars off the road.
Position
This role of an Operations Specialist ensures the smooth operation of end-to-end processes by managing energy sales contracts, monitoring compliance, minimising risk, and driving operational efficiency. It combines administrative precision, stakeholder engagement, and quality assurance to support the business in achieving its revenue goals while maintaining high standards of compliance and customer satisfaction.
Key activities include:
* Monitoring energy sales contracts, assessing risks, and providing ongoing feedback to the Enterprise Sales team.
* Processing energy contracts through Salesforce, ensuring accuracy and adherence to quality standards.
* Conducting quality checks to ensure contracts align with Finance team requirements.
* Overseeing the successful transfer of energy contracts to supply and ensuring they achieve ‘go-live’ status.
Requirements
* Previous experience in a support or administrative role
* Familiarity with complaint resolution processes and ability to effectively manage complaints
* Experience working with CRM systems (not essential)
* Knowledge of the energy industry and energy supplier processes (not essential)
* Experience using call recording software and Access Database (desired)
* Strong problem-solving abilities
* Effective stakeholder management skills, with the ability to challenge constructively
* Excellent verbal and written communication skills, with strong proof-reading capabilities
* Solid organisational skills and the ability to work effectively under tight deadlines
* Proficient in Microsoft Office applications, including Word, Excel, and Outlook
* Understanding of compliance frameworks, GDPR regulations, and regulatory standards
* Detail-oriented with a commitment to accuracy
* Adaptable and capable of engaging with diverse stakeholders
Other Information
Salary: £25.2k-£30.1k per annum basic performance related bonus
Starting at 25 days holiday plus bank holidays
Remote, flexible working available
Birthday day off
Benefits platform – gym membership, retail discounts and many more
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