Provides administrative support to print-on-demand sales team and clients to increase sales growth and meet sales objectives. Works with sales team on client onboarding, process improvements & research to implement efficiencies.
* Provides administrative support to include sales reporting, maintaining sales data, and facilitating communication across teams.
* Assists with client onboarding to ensure a smooth and positive experience for new clients.
* Partners with internal teams to facilitate communication with clients, ensuring the business relationship is effective and efficient and issues are resolved timely.
* Works to provide basic primary support for key publishers, resolving inquiries, escalating more complex issues, and building long-term relationships.
* Identifies sales opportunities, trends, and process efficiencies through data analysis and research, contributing to the achievement of sales goals.
* Assists in the implementation of market sales objectives and strategy for delivering sales plans, expanding the global content catalog in collaboration with export teams.
* Works with the sales team to review sales objectives against target and prospective client status.
* As assigned, prioritizes key accounts and ensures effective utilization of resources.
* Works with the Marketing department as required to ensure marketing objectives are implemented.
* Assists in providing reports and data for MBD’s and Meetings, including the creation of PowerPoint presentations.
* Creates and updates documentation and training materials for internal teams and clients, improving communication and enhancing client experience.
* Any other duties as deemed necessary by the business from time to time.
* To be responsible for your own health and safety and be aware of factors affecting your colleagues to maintain a safe environment. Report any accidents or potential hazards to your Line Manager immediately.
Qualifications:
Experience: 3 years of sales experience / Client management / book industry experience essential.
Education: College / University degree or directly related year-for-year experience.
Skills:
* Sales-focused with a customer-first approach.
* Able to prove an ability to develop imaginative business solutions from past experience.
* Excellent written and verbal communication skills.
* Ability to create and implement solutions for process improvements and operational efficiencies.
* Flexible and proactive.
* Knowledge of CRM tools for sales forecasting, pipeline management, and data analysis.
* Must be able to manage workload by establishing priorities, be detail-oriented, and possess the ability to operate successfully within a fast-paced environment.
* A flexible approach to work, hours, and adaptability to change are critical attributes.
Essential Physical Demands:
* Ability to travel.
* Ability to sit at a workstation for extended periods of time.
* Ability to work effectively using a personal computer for long periods of time.
* Ability to operate computer equipment, including keyboard and monitor, phone equipment, and other necessary office equipment.
* Ability to maintain consistent, punctual, and regular attendance.
* Ability to maintain a full-time work schedule during normal company operating hours.
Additional Information
* Life Assurance
* Company Pension Scheme
* Company Sick Pay Scheme
* Continuous Professional Development and Training Opportunities
* Business Casual dress code, dress down Fridays
* Free onsite parking
* Free hot drinks
* Snack and drink vending machines on site
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