Attend regular team meetings arranged by Team Leader. Deal with patient queries effectively by telephone, letter, and email. As part of a team with other Clinical Office Administrative Co-ordinators, provide (minimum) gam 5pm secretarial/admin cover from Monday to Friday each week within each specialty. Have the ability and commitment to work as a team member and be able to adhere to strict deadlines. Provide a fast and accurate clinical correspondence secretarial/admin service with proficient use of appropriate software and systems to meet the required Trust's standard of work. As appropriate, prepare straightforward replies and requests for consultant teams. To use new working systems within the Clinical Office to promote an efficient service, ie the outsourced transcription service, e-correspondence to PCT GP practices, electronically developed storage and print, systems, discharge summary systems, and the storage of appropriate information electronically on shared drives General office duties including filing and photocopying. Using various systems such as the Patient Administration System (PAS), Patient Centre, and Evolve (Electronic Medical Records) to help manage the 18 week patient pathway. Ensure changes notified by patients are added accurately and immediately, in accordance with required Trust standards of work. Ad-hoc retrieval of medical records/investigation results relating to patient/GP/Consultant enquiries, liaising with all staff concerned with patient services as necessary i.e. medical nursing, medical records, pathology, histology and management Provides first point of contact for written and telephone queries on behalf of consultants and teams, using judgement to establish validity and priority of the contact. Responsible for dealing with enquiries from patients, (written and via telephone/email) relatives, wards, GPs and various external agencies, providing information and taking appropriate action as required whilst ensuring patient confidentiality at all times. Ensure that all results are checked by the Consultant and then filed in the appropriate medical records or forwarded to other parties as required. Exercise independent judgement and initiative when problems arise, taking the necessary actions to resolve the problems or referring to the appropriate person. For alt tertiary referrals, responsible for the provision of the Inter Provider Transfer Minimum Data Set within 48 hours of referral. When required, chase up responses to complaints within optimum deadlines and forward to the correct party within the Trust. Co-ordination and support of clinics as required. Participate in Trust training courses as appropriate to ensure skills and knowledge are maintained. Responsible for notifying the Patient Pathway Team, the Service Manager, and the Appointment Centre in a timely fashion (minimum of 6 weeks' notice) of any annual, study or professional leave or on-call duties by the Consultants, or junior doctors, that will necessitate reduction. Co-operate fully in the introduction of new technology and new methods of working as appropriate to the work of the administrative team. Establish good levels of communication and liaison with other secretaries, medical staff and other departments and hospitals. Demonstrate an understanding and reassuring manner when dealing with patients and their relatives. Undertake all mandatory training as required by the Trust. To support the department and organisation by carrying out any other duties that reasonably fit within the broad scope of a job of this grade and type of work.