Are you passionate about IT and excited about diving into the world of technical solutions? Our client is seeking a proactive and enthusiastic IT Support Engineer to join their team. This role offers an excellent opportunity to gain hands-on experience with industry-standard technology and explore potential career paths in networking, cyber security, cloud services, or IT support. Role Overview As an IT Support Engineer, the successful candidate will provide first-line technical support while contributing to exciting new projects. This role is ideal for someone looking to build a solid foundation in IT and develop their skills in a supportive team environment. Key Responsibilities Provide general desktop support for end-users. Install and upgrade hardware and software as needed. Manage user accounts, including onboarding new users and closing old accounts. Support and manage networking systems and printers. Handle backup recovery processes and ensure data integrity. Stay updated on new software and provide guidance on its use. Administer and maintain the company’s wireless network. Manage and respond to queries via the IT ticketing system. Set up desks and IT equipment for new and existing employees. Provide support to offsite users and ensure smooth operations. Configure and manage mobile phones for the company. Oversee IT asset management to track and maintain inventory. Day-to-day management of Microsoft 365 accounts and services. Administer the company’s VoIP system. Essential Criteria A minimum of 1 year of experience working in IT. Strong understanding of Microsoft 365 services. Excellent teamwork and communication skills. Highly organised with good time management abilities. Proactive, enthusiastic, and eager to learn. Reliable and trustworthy with a strong work ethic. This is a fantastic opportunity for someone with a passion for IT to join a dynamic team and gain exposure to a variety of technologies and responsibilities.