ABOUT US:
European LifeCare Group, a leading provider of vaccination clinics and on-site vaccination programs across Denmark (Headquarters) UK & The Netherlands. Even though the world today is very different, our vision from 1998 remains the same. We aim to fight disease and save lives by making prevention and treatment easy, accessible and safe.
JOB DETAILS:
Job title: Call Centre Agent
Contract: Bank.
Working Hours:Monday to Friday between 10:00am - 6:00pm.
BENEFITS:
Pension 5% employer contribution.
Supermarket & High Street Discounts.
Employee Assistant Programme.
Employee referral scheme.
25 days annual leave.
JOB PURPOSE:
The post holder will be responsible for improving vaccination uptake by obtaining informed consent under the supervision of the Call Centre Manager.
KEY RESPONSIBILITIES:
* Comply with Company policies & procedures
* Work collaboratively to support the team to facilitate the smooth continuity of service delivery.
* Assist in the day to day running of the immunisation programme's call centre.
* Handle calls and emails from and to parents/carers booking children in for vaccinations within community clinics.
* Coordinating the operation of the community clinics in line with company policy and procedures where directed.
* Working towards KPI's to ensure targets are achieved.
* Participate positively in regular team meetings.
* Undertake other duties commensurate with the level of this position
EXPERIENCE/SKILLS:
* Understands and implements the principles of informed consent.
* Knowledge of principles of data protection
* Experience in call center or customer service
* Experience of working in a health care setting
* Have a clear and polite telephone manner.
* Bilingual skills
* Excellent communicator, both written and verbal.
* Work independently and as part of a team.
* IT literate including Microsoft Office (Word & Excel).
The following languages would also be desirable:
* Turkish
* Bengali
European LifeCare Group is committed to providing equal opportunities to all applicants, regardless of race, religion, sex, origin, age, disabilities, genetic information, marital status, gender identity or expression, or any other characteristic protected by law.
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