We want talented and enthusiastic people from all backgrounds to join #TeamMWL. With us, you can learn, grow, and develop yourself and your career, realizing your true ambitions and aspirations.
Whatever you’re looking for in your career, you’ll find it here at MWL.
After applying via NHS Jobs, your submitted application will be imported into our preferred Third-party recruitment system. All subsequent information regarding your application will be generated from apps.trac.jobs. You will not be able to track the progress of your application or receive messages through the NHS Jobs website. As an employer, we will not be able to respond to any e-mails sent to us via the NHS Jobs website. By applying for this post, you are agreeing to "name of trust" transferring the information contained in this application to its preferred applicant management system. If you are appointed to a post, information will also be transferred into the national NHS Electronic Staff Records system.
Job overview
To work flexibly across identified wards dealing with staff and patients on a daily basis to aid the smooth running of the wards. To provide administrative support to the ward, making appointments and arrangements for staff, patients, and relatives/carers as necessary.
Previous applicants need not apply
Main duties of the job
* Book outpatient appointments for patients
* Resolve patients, staff, and visitor problems adopting a courteous manner at all times
* Welcome patients to come into the ward/area and keep them updated on bed availability
* Chase HRS (Health Record Supplements) for all inpatients and ward attenders
* Ensure any ward attender or outpatient activity is accurately recorded on the PAS system
* Book flights and taxis for out of area patients
* Arrange accommodation for relatives where necessary
* Answer telephone calls and liaise with patients and relatives regarding admission, discharge, and transfer
* Deliver and collect patients and staff mail within the ward
* Ensure adequate stationery is ordered in a timely manner and stored appropriately
* Organise ambulances for return and discharge of patients with North West Ambulance Service
Working for our organisation
Mersey and West Lancashire Teaching Hospitals NHS Trust serves a population of over 600,000 with a workforce of over 9000 dedicated and skilled staff across 21 sites.
We strongly believe that the communities we serve should all have access to Five Star Patient Care.
Detailed job description and main responsibilities
KEY DUTIES
* Resolve patients, staff, and visitor problems adopting a courteous manner at all times.
* Welcome patients to come into the ward/area and keep them updated on bed availability.
* Chase HRS (Health Record Supplements) for all inpatients and ward attenders.
* Arrange accommodation for relatives where necessary.
* Answer telephone calls and liaise with patients and relatives regarding admission, discharge, and transfer.
* Deliver and collect patients and staff mail within the ward.
* Ensure adequate stationery is ordered in a timely manner and stored appropriately.
* Organise ambulances for return and discharge of patients with North West Ambulance Service.
* Request letters/patient information/medical records from other hospitals.
* Report and follow up all IT faults to the IT helpdesk.
* Attend ward meetings and any relevant courses.
* Work with members of the multi-disciplinary team to maintain high standards of data quality, following the requirements of the Data Quality Policy as required.
* Provide clerical support to the manager, including taking notes at meetings as necessary.
* Make deliveries of key documents and/or other items to other areas of the hospital as required.
* Operate secure access to relevant areas, ensuring no unauthorized visitors or personnel enter the area.
* Adhere to all relevant Trust policies and guidelines.
The duties contained in this job description are not intended to be exhaustive. It is intended that the post holder will be flexible in the duties that he/she performs. Following consultation with the post holder, his/her duties may be varied from time to time, in order to meet changing priorities and to maintain the section's effectiveness. A review of the job description will be carried out on an annual basis or earlier if required.
Person specification
Qualifications
* Evidence of computer skills
* ECDL Course
* Basic literacy and numeracy skills enabling clear communication and record keeping
* Word Processing
* Customer Service Skills
Knowledge & Experience
* Knowledge and experience of using patient information systems or equivalent
* Demonstrates ability to co-ordinate information from various sources in an accurate manner
* Previous clerical experience gained in NHS environment
Skills
* Effective communication skills and ability to communicate with all levels of staff
* Polite telephone manner
Qualities & Attributes
* Enthusiastic/motivated
* Ability to use own initiative/prioritise workload
* Reliable/punctual
* Ability to work flexibly across hospital sites/departments
Thank you for considering an application to work for Mersey West Lancashire NHS Trust. You are part of an exciting and forward-thinking NHS Trust who are one of the best places to work for in England.
Given sometimes we receive a high volume of applications to work for us, please be aware that we may close a vacancy earlier than stated should a sufficient number of applications be received from which a shortlist can be confirmed. Therefore, you are advised to apply at your earliest convenience.
The Trust may contact you during the recruitment process for your feedback on your experience. We always aim for continuous improvement in our practice.
Equality, Diversity, and Inclusion
We actively cultivate a professional environment of fairness, equality, dignity, and respect for all individuals. We welcome individuals from all backgrounds and value the unique skills, perspective, and experience you bring. We are grounded in the belief that diversity enhances our collective strength, fostering innovation and excellence within our workforce. We welcome all applications irrespective of people’s race, disability, gender, sexual orientation, religion/belief, age, gender identity, marriage and civil partnership, pregnancy/maternity and in particular those from under-represented groups.
As a Disability Confident Leader, we commit to offering an interview to all disabled applicants who meet the minimum criteria for the job (the essential criteria) listed in the personal specification. If you wish to apply under this Guaranteed Interview Scheme, please indicate this on the online application form.
If you are having difficulty completing an online application or require any disability reasonable adjustments to the application process, please contact Recruitment@merseywestlancs.nhs.uk.
We also commit to offering an interview to all armed forces veterans who meet the minimum criteria for the job (the essential criteria) listed in the personal specification. If you wish to apply under this Guaranteed Interview Scheme, please indicate this on the online application form.
The Trust operates anonymous shortlisting where no personal information about you, including your name or personal details, are shared with the recruiting manager. No equality information is shared at any time during the recruitment process with the recruiting manager or other people involved in the decision-making process.
The equality monitoring information you provide is used in the following situations: to review our recruitment practices; where a job is limited to a specific person to verify their eligibility to apply; and to offer disability reasonable adjustments to the recruitment process.
Following the recent update on UK immigration policy for those on a Health and Care Visa or Skilled Worker Visa, please click here to check your eligibility before applying for this post as we may be unable to provide sponsorship.
Disclosure and Barring Service Check
If this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975, it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Please note if applicable, applicants will be required to pay for their DBS check. Costs are deducted from salary following appointment.
If you have not already done so, you are therefore encouraged to enroll for the DBS Update Service to which a small annual fee of £13 per year applies.
Flexible Working
We actively support flexible working patterns throughout MWL. Changes made to the NHS Terms and Conditions of Service Handbook mean that:
· All employees have the right to request flexible working from day one of employment.
· There is no limit on the number of requests they can make.
· Employees have the right to make requests, have them considered, regardless of the reason.
At Mersey and West Lancashire Teaching Hospitals NHS Trust, we will consider requests for flexible working. We would also encourage you to discuss flexible working options at the interview stage.
Working for Team MWL
Staff recognition is especially important to us; as well as performance reviews and appraisals, we recognize staff through Employee of the month. Along with supporting you to achieve your career goals, we offer a generous pension scheme, unsocial hours payments (where applicable), 27 days annual leave on commencement (pro rata), and access to a range of NHS discounts. Our Staff Health and Wellbeing programme offers a variety of services.
The Trust is a non-smoking environment across all our sites. Failure to follow this rule could lead to disciplinary action. For more information, see the Smoke Free NHS website.
You must ensure that your application, including personal statements and behavior examples, are truthful and factually accurate. Please note plagiarism can include presenting the ideas and experience of others, or generated by artificial intelligence, as your own.
The Trust will not accept applications which are found to be AI generated.
Additional Information
Before applying, we encourage you to review the Trust's Values and Behaviours which are We are KIND, We are OPEN, We are INCLUSIVE, which can be found here.
An applicant guide to help and support you with your application and what to expect during your recruitment journey can be accessed in the supporting documents.
Good luck with your application. We hope to welcome you to Team MWL very soon.
Employer certification / accreditation badges
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Name: Ashley Pennington Job title: Ward Administrator Supervisor Email address: ashley.pennington2@MerseyWestLancs.nhs.uk Telephone number: 0151 430 1523
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