Job Title: Technical Application Support
Location: Liverpool
Department: IT
Reporting to: IT Services Director
Job Summary
We are seeking a skilled Technical Application Support professional to join our client's dynamic IT team. In this role, you will provide expert technical support for Microsoft Stack technologies, including .NET, ASP.NET, SQL Server, and Citrix-delivered applications. You will collaborate with key business stakeholders, internal IT teams, and external suppliers to ensure smooth service delivery and effective resolution of technical issues.
Main Responsibilities
1. Deliver high-quality technical support, leveraging in-depth knowledge of application development, lifecycle management, and support operations.
2. Collaborate with IT teams to manage system changes and resolve technical issues in a timely manner.
3. Actively participate in the major incident management process as a core member of the application support team.
4. Enhance system performance and uptime through proactive maintenance and updates, ensuring applications remain secure and up to date.
Qualifications
1. Minimum of 5-6 years of experience in application support, particularly with web-based technologies.
2. Proven technical expertise in the following areas:
1. Windows Server operating systems
2. ASP.NET (IIS, HTML, Web Services)
3. .NET applications (C#, VB.NET)
4. REST APIs
5. MS SQL Server
6. Azure
7. Familiarity with Citrix delivery solutions and MS Office applications.
Strong relationship management and excellent documentation skills.
Ability to manage multiple tasks simultaneously and communicate effectively across teams.
Personal Specifications
1. Positive, self-motivated attitude with a keen attention to detail.
2. Strategic thinking with the ability to build relationships at all levels.
3. Flexible and adaptable approach to work, adjusting to changing business needs and priorities.
Company Culture
Our client's IT department fosters a culture of teamwork, innovation, and excellence. They provide a supportive environment that promotes professional development and encourages collaboration across all teams.
Benefits
1. Competitive salary with opportunities for career advancement.
2. A supportive, collaborative team environment.
3. Ongoing opportunities for continuous learning and professional development.
This is an excellent opportunity for an individual eager to thrive in a fast-paced, project-driven environment. If you're ready to make a significant impact and advance your career, we encourage you to apply today.
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