A leading Optical manufacturer based in the Lancaster area is looking for a full-time Customer Service Advisor.
They supply high-quality optical lab services to Opticians all across the UK, specializing in glazing, surfacing, and tinting.
Optical Customer Service Advisor - Role
* Head office based role
* Provide customers with a variety of solutions, support, and information at the time of interaction. Topics include order chase, order place, order queries, stock issues, technical, resolve EDI queries, deliveries, pricing, and promotion.
* Deliver Customer call backs to agreed timeline
* Log all calls received or made
* Accurately and precisely enter/process orders, POS, and credits the same day, applying knowledge of products
* Expedite urgent orders
* Resolve technical issues using help desk function if necessary
* Contact account managers with any account-related issues
* Build long-term relationships with our customers & build rapport on every customer touchpoint
* Any other departmental function as directed by the Manager
* Liaise with other departments
Optical Customer Advisor - Requirements
* 1+ years experience of working as an Optical Assistant
* Excellent understanding of customer service
* Ability to develop relationships
Optical Customer Service Advisor - Benefits
* Base salary £23,490
* Monday to Friday - 9am to 5pm
* 20 days holiday plus bank holidays
* Become part of the Employee Ownership team after 6 months
To avoid missing out on the opportunity, please follow the ‘Apply Now' link and we will be in touch as soon as possible.
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