In this role you will:
* Correspond with our Commercial Banking customers, supporting them with their everyday banking queries.
* Build strong relationships by listening to their needs and delivering solutions that help to grow their business.
* Deliver our customer-centric approach through the embracing of technology and demonstrations of digital servicing solutions.
* Take end-to-end ownership to resolve customers' queries at the first point of contact.
* Identify FIV customers, record data accurately, ensuring that we offer an appropriate service or solution to support our customers when they need us most.
* Support the delivery of BCS specialist strategy.
* Actively support process improvements by raising ideas through the correct channels.
* Ensure all applicable operational risk HSBC Standards and policies are adhered to and report any breaches in accordance with local procedures.
* Confidently manage financial crime by identifying, assessing, accepting, monitoring, escalating, and mitigating risk.
* Ensure client satisfaction is achieved by consistently delivering excellent service.
To be successful in this role you should meet the following requirements:
* The ability to build a relationship and rapport with excellent verbal communication skills while identifying new opportunities for growth within the business.
* A team player that is happy to collaborate and deliver on common goals.
* Problem-solving skills with the ability to think on your feet and create solutions for our customers.
* A willingness to take ownership of all customer interactions.
* Self-led enthusiasm to grow, succeed, and learn.
* A forward-thinking, progressive mindset with the ability to adapt to change well.
* Good written and verbal communication skills, enabling productive dialogue with internal and external customers.
* Champion and drive successful customer satisfaction.
* The ability to demonstrate role model behaviors and organizational values, setting the standard for others.
* Effective time management skills.
The intended start date for this role is 16th June 2025, located in SWANSEA. Our training lasts 8 weeks from this date, which you will need to be available for. At the end of this, you will be able to provide first-class support to our customers.
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