Summary: Lead the implementation of a new CRM and Telephony system, overseeing the project lifecycle, working with stakeholders, and ensuring successful delivery.
Job Description:
As a CRM & Telephony Project Manager, you will lead the implementation of a new Customer Relationship Management (CRM) and Telephony system. This project is at its inception, offering a unique opportunity to shape the future of our customer service function.
Responsibilities:
* Oversee the entire project lifecycle, from planning and budgeting to execution and go-live.
* Work closely with various stakeholders, including council members, IT teams, and external vendors.
* Ensure the successful delivery of the project.
Requirements:
* Proven experience as an IT Project Manager, preferably within the public sector.
* Experience with CRM and Telephony system implementation.
* Strong project management skills, including planning, budgeting, and risk management.
* Excellent communication and stakeholder management abilities.
* Ability to work independently and as part of a team.
* Knowledge of relevant technologies and best practices in CRM and Telephony systems.