IT Support Engineer - Liverpool - O365, InTune, Azure, Windows Servers - Salary Range: £25,000-£29,000 - Career Progression, Wellbeing Packages, Gym Membership, Social Events & more. Job Overview A small, thriving MSP is actively seeking an IT Support Engineer to join its Technical Department. In this role, you will be responsible for resolving client issues, handing service requests, and managing scheduled tasks. You'll oversee customer tickets from start to finish, ensuring timely resolution by following established processes. Your day-to-day will involve troubleshooting, diagnosing, researching and identifying effective solutions, as well as creating the necessary documentation to support ongoing operations. In this role, you will support a national customer base, as well as manage internal IT Infrastructure. This position may involve some field work, providing you with the opportunity to meet clients in person, build stronger relationships, and gain valuable experience in a customer-focused industry. To be a good fit, you will need to have excellent communication skills, a keen understanding of customer needs, and a strong technical foundation. You should be able to thrive under pressure, effectively prioritise tasks, and work both independently and collaboratively as part of a team. Whether you're an experienced 1st Line Engineer looking to step up to a 2nd Line role or a current 2nd Line Engineer eager to expand your skills, this is an excellent opportunity to grow in a supportive and dynamic team environment. Essential Skills O365 Hardware/Software InTune Active Directory Azure Windows Servers UK driving license and access to a car. The Company This MSP has over 25 years of experience, building a strong reputation as the trusted partner of choice for industries such as Manufacturing, Engineering, Legal and Financial sectors. Their proven track record of delivering ICT solutions has made them the go-to source for reliable support and strategic technology partnerships. This company values their team members and are committed to investing in their growth. The company culture is built on the professionalism, hard work and determination of its employees. By joining this company, you will become part of a dynamic, growing organisation that offers a range of benefits and opportunities for career advancement in a modern, professional work environment. They are focused on helping you flourish as a key member of the team, with an emphasis on delivering exceptional customer service and innovative technology solutions. Benefits: Casual dress Social Events Free on-site parking Gym membership Health & wellbeing programme Career Progression IT Support Engineer - Liverpool - O365, InTune, Azure, Windows Servers - Salary Range: £25,000-£29,000 - Career Progression, Wellbeing Packages, Gym Membership, Social Events & Much more. If you're a skilled IT Engineer with a passion for customer service and technical problem-solving, apply today Know someone who could be a great fit? Refer a candidate and earn £1,000 in retail vouchers if they're successfully hired. Interviews are being held imminently. Don't miss out-send your CV today Oscar Associates (UK) Limited is acting as an Employment Agency in relation to this vacancy. To understand more about what we do with your data please review our privacy policy in the privacy section of the Oscar website. Oscar Associates (UK) Limited is acting as an Employment Agency in relation to this vacancy. To understand more about what we do with your data please review our privacy policy in the privacy section of the Oscar website.