* Customer Service Team Leader
* B2B / Manufacturing
About Our Client
Page Group are delighted to be working in partnership with a leading manufacturing & supply led business who support the construction industry, who are now looking for a Customer Service Team Leader to join them at their offices in the East Leeds area
Job Description
* Provide direct leadership and support to between 5-8fte within a Customer Service Team
* Ensure Customer Orders are assigned and processed in line with service level agreements
* Ensure a world class level of service is provided to customers at all times
* Take ownership of any escalated customer issues
* Identify areas of process failure or under-performance, providing recommendations to improve process and procedures
* Work closely with wider business including, production, logistics, sales and finance
* Keep customers updated and informed with the status of their orders
The Successful Applicant
* Experience in a similar customer service team leader / manager role
* Ability to manage and drive performance
* Customer Focused
* Use of CRM systems (SAP Desirable)
What's on Offer
The role of Customer Service Team Leader will join a business based in East Leeds and offers free parking.
Salary on offer between £35,000 & £38,000 plus extensive company benefits which will be disclosed at a further date
Contact
Zach Johnson
Quote job ref
JN-122024-6618364
Phone number
+44 113 243 7708