Account Manager
Location: Boots Spek
Contract: Permanent, 37.5 hours, 5 days out of any 7
CHANEL is an independent company that believes in the freedom of creation, cultivates human potential, and acts to have a positive impact in the world.
Our mission at CHANEL Beauty is to underline what is most unique in every person and give our clients the confidence to become the true expression of themselves through exceptional fragrance, make up and skincare creations.
JOB PURPOSE
In line with the F&B vision and mission, the Account Manager will lead an energetic and passionate team dedicated to creating experiences with our clients. They will be responsible for all retail activities that contribute to the brand's image and leadership in the market by liaising with field and head office functions and managing the day-to-day running of the counter while coaching and mentoring the team.
KEY RESPONSIBILITIES
Leading the team:
* Guide the team towards achieving results and developing individual talents.
* Create an environment rich with ethics, integrity, and diversity to foster positive team collaboration.
* Proactively identify, address, and manage employee relations issues with support from the Retail Development Manager.
* Facilitate frequent team and individual communication to ensure collective knowledge.
* Share the brand vision and business challenges, empowering the team while holding them accountable.
Business developer:
* Build CHANEL's portfolio of clients through data capture in line with brand expectations.
* Develop business initiatives aligned with the brand vision and strategy.
* Manage staff rotas and operational zoning for optimal client experience.
* Communicate retail and collateral stock needs to necessary parties.
* Provide feedback and reporting to influence strategies and recommendations.
Experience creator:
* Lead by example in creating personalized client experiences and building long-lasting relationships.
* Consider the omni-channel journey and help the team embrace digital shopping trends.
* Facilitate resolution of client service complaints to ensure satisfaction.
* Ensure the team has tools and training to provide a CHANEL client experience.
* Adhere to visual merchandising guidelines and maintain a welcoming environment.
CHANEL ambassador:
* Possess solid knowledge of the brand, its heritage, and share it with clients and the team.
* Implement training received and engage in self-learning to enhance beauty culture knowledge.
* Ensure respect for uniform and grooming guidelines at all times.
SKILL SETS
Leadership and Management skills:
* Strategic thinker with analytical skills.
* Relationship-focused with collaborative skills.
* Ability to develop and empower people through listening and empathy.
* Performance-minded and decisive, striving for continuous improvement.
Soft skills:
* Strong verbal and written communication skills.
* Curious and a continuous learner.
* Self-aware and confident, with stress management abilities.
* Enthusiastic and motivated.
* Trustworthy with integrity and ethics.
Benefits at CHANEL:
Our employee benefits support you across your professional and personal life:
* Physical Wellbeing: Private Medical Insurance, Online GP App, Cycle Scheme.
* Financial Wellbeing: Pension, Life Assurance, Retail Discounts.
* Mental Wellbeing: Employee Assistance Programmes.
* Lifestyle: Arts & Culture Ticket Discounts, CHANEL Product Discounts.
* Employee Recognition: Service Awards Programme.
At CHANEL, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We strongly encourage your application, as we value the perspective, experience, and potential you could bring to CHANEL. #J-18808-Ljbffr