Leatherhead, Surrey £32,000 - £35,000 We are the number 1 professional skincare brand globally and we are passionate about bringing everyone skin confidence. At Dermalogica we are on a mission to create respect and success for the professional skin therapist and aesthetic practitioners through Skin Centres, Spas, Medi Clinics and Wellness Centres. Our brand DNA is delivered through outstanding business support, excellent education and revolutionary product in the hands of expert practitioners. Do you dream of being part of this industry changing movement? If so, we are looking for inspirational top talent to be part of something special. Do you want to be part of our tribe? ……. Keep reading An opportunity has arisen for an IT Support Technician at our company head office in Leatherhead. The applicant must have strong desktop support skills along with experience of supporting a Windows server environment. Provide technical assistance and support for access/account set-up and issues related to standard business application platforms (on-premises and cloud). The responsibilities of the IT Support Technician…. Could this be you? To complete technical support queries professionally and efficiently, maintaining a high degree of customer service. To ensure that all SLA’s are met. To maintain user security on all systems. Respond to and resolve all helpdesk queries received via the helpdesk, emails, and telephone quickly, accurately, and consistently. Produce accurate written business communication in line with company policies and guidelines regarding both format and content. Be knowledgeable and courteous in advising staff. Take details of queries accurately and fully. Process a high volume of work consistently. Supporting users in the use of computer equipment by providing necessary training and advice. Work as part of a team. Act in the best interest of the company. Be open to feedback as part of ongoing development programme within role. Take ownership for assigned projects and tasks, completing them within designated timeframes. Liaising with vendors and contractors. Assist other users from other countries during in-country working hours Do you have the below skills? Strong knowledge of Microsoft based operating systems Knowledge of Windows Server Networking Experience (LAN, WAN, Wi-Fi) Knowledge of Active Directory (AD) Good understanding of PC hardware and software set-up and configuration Experience troubleshooting Microsoft Office Suite Use of mobile device management tools Use of remote access tools ITIL Foundation 2 - 3 years’ experience working in a helpdesk or similar environment Able to prioritise work and multi-task Able to work under pressure Excellent business communication skills both written and verbal Full driving licence What is in it for you? Private Health Care with Vitality and Medicash Life insurance with Legal and General which includes – Virtual GP with Health365, wellbeing and counselling and Financial Protection. A 5% pension contribution from the company as well as access to a pension’s advisor. Your Birthday off work 5 paid sick days per year £70 monthly product allocation Access to new product innovation before they hit the shelves so that you can experience the products first-hand 30% off other Unilever Prestige Brands such as Hourglass, Living Proof, Ren, Murad and Kate Somerville Access to Unilever Discounts, an online shopping website discounts on multiple high street brands The opportunity for growth and progression, we really invest in your personal development through our Learning and development platforms. Treats in the office such as our Free Ice Cream Fridge and regular complimentary skin treatments At Dermalogica, we are committed to achieving success and fostering respect through excellent education, innovative products, and outstanding human connection. We actively promote equal opportunities, reject discrimination, and value diverse perspectives. Join us in creating a workplace that reflects our dedication to excellence and innovation, where everyone, regardless of background, feels valued and empowered to contribute their unique talents. We welcome applicants from all walks of life to be part of our journey toward success and meaningful human connections.