Summary
Imagine what’s next. Imagine a career in pioneering technology IT support, where you’ll impact millions of lives and Help Britain Prosper. Make it real. Apply now for our Technology Service Support apprenticeship programme.
Wage
£25,000 a year
£8,000shift allowance You will join us on a fixed apprenticeship salary where you’ll be eligible for annual pay reviews.Upon successful completion of the apprenticeship,your salary will be increased in line with the grade and pay range for your role
Training course
Digital support technician (level 3)
Hours
The role includes you working a 24 x 7 shift pattern, 365 days a year Please consult our job advert for more information on the shift pattern for this role.
35 hours a week
Possible start date
Monday 1 September
Duration
2 years
Positions available
5
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
You'll be making a real impact on millions of customers, businesses, and communities.
As part of your Level 3 apprenticeship, you will cover topics such as:
* Configuration, maintenance and repair of systems faults
* Support for the roll-out of installation and commission of new systems or upgrades
* Continual improvement, business continuity and resilience
* Customer Service and support
* Security and Legislation; Digital security
* Data management
* Digital Information Management Systems Operation
* Business and decision-making skills
Where you’ll work
Halifax
HX1 2RG
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
FIREBRAND TRAINING LIMITED
Your training course
Digital support technician (level 3)
Equal to A level
Course contents
* use digital technologies, including collaborative tools, to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice.
* use data accurately and securely to meet business requirements and in line with organisational procedures and legislation.
* apply information security principles, for example: information transfer, deletion, storage, usage and communications that may include using mobile devices.
* provide an appropriate and effective response to enquiries, providing support and information utilising digital channels and in line with organisation protocols
* operate digital information systems, for example• Management- Finance Human Resources• Bespoke departmental or organisational systems or databases
* communicate effectively through a variety of different channels using terminology appropriate to the audience
* use digital resources to extend own knowledge and skills relevant to their role
* risk assess the organisational impact of decisions that they take
* use digital systems to identify productivity and performance improvements
* use digital technologies to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice
* maintain system security in line with organisational policies.
* support digital operations or digital change and transformation activities.
* investigate application problems and enable resolution to maintain productivity and improve quality of service.
* coach and guide stakeholders to develop their applications skills to use digital systems effectively.
* monitor data to analyse systems use and provide insights to recommend use or applications developments.
* support customers in the use of information, products and services through digital channels.
* diagnoses technical problems by identifying and applying tools and techniques to undertake fault finding, recording and rectification.
* maintain end-user systems physically or remotely. For example: software, hardware or operating systems
* provide and direct end-users to tools and resources to help them to resolve their digital problems.
* use digital technologies, including collaborative tools, to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice.
* use data accurately and securely to meet business requirements and in line with organisational procedures and legislation.
* apply information security principles, for example: information transfer, deletion, storage, usage and communications that may include using mobile devices.
* provide an appropriate and effective response to enquiries, providing support and information utilising digital channels and in line with organisation protocols
* operate digital information systems, for example• Management- Finance Human Resources• Bespoke departmental or organisational systems or databases
* communicate effectively through a variety of different channels using terminology appropriate to the audience
* use digital resources to extend own knowledge and skills relevant to their role
* risk assess the organisational impact of decisions that they take
* use digital systems to identify productivity and performance improvements
* use digital technologies to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice
* maintain system security in line with organisational policies.
Your training plan
This training plan has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.
Requirements
Essential qualifications
GCSE in:
* English (grade 4-9)
* Maths (grade 4-9)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
* Communication skills
* Problem solving skills
* Team working
* Creative
* Aiming high
* Staying positive