Job Title:
Customer Success Specialist
Job Overview:
Tangent International is seeking a highly skilled Customer Success Specialist to work on a 12-month contract, with the possibility of extension. The successful candidate will be based in Reading, UK.
Key Responsibilities:
* Manage customer inquiries and escalations related to contractual, product, and other matters.
* Initiate outbound interactions with customers to address outstanding issues, renewals, and churn risks or potential growth opportunities.
* Assist customers and local teams with billing queries and related activities.
* Support customers and local teams with contractual amendments and related activities.
* Identify and pursue growth, referral, and expansion sales opportunities.
* Collaborate with stakeholders and teams across the globe.
* Forecast, execute, and meet key performance metrics, including customer retention rate, customer satisfaction, net recurring revenue growth, and time to resolution.
Requirements:
* Strong experience in Customer Success and/or Account/Relationship Management, with a proven track record of customer retention and growth.
* Excellent understanding of dealing with billing and contractual matters in a B2B environment.
* Fluent written and verbal communication skills in English and Dutch are essential.
* Previous experience working with SAP, Salesforce, and Gainsight is an advantage.
* Excellent time management, organizational, and prioritization skills.
* General understanding of IoT products and solutions.
* A methodical and conscientious approach to documentation and self-reflection.
Benefits:
* $60,000 - $80,000 per annum, depending on experience.