Job summary An exciting opportunity has arisen within the Outpatient Team for the post Senior Team Leader. If you are looking for a new challenge and thrive in a busy environment together with a drive for making a difference, then this could be an opportunity for you. We are looking for a conscientious individual who possesses good strong leadership and communication skills, are enthusiastic, motivated and organised, also computer literate with accurate keyboard skills and extensive working knowledge of Word and Excel. Main duties of the job Duties will be varied and include the development and monitoring of the departments training processes procedures and KPIs. An integral part of the role is to provide managerial support and guidance of the Team Leaders in conjunction with the Outpatients Operations Coordinator, ensuring that all patients' appointments are booked within targets working with the speciality teams. The role is rewarding and challenging and the successful candidates must be able to meet tight deadlines and work on their own initiative. About us We are dedicated to fostering diversity and inclusivity within our workforce and warmly welcome applications from individuals of all backgrounds, with a particular emphasis on encouraging those from disabled, Black, Asian and Minority Ethnic (BAME) communities, as well as candidates from our local area. As part of our commitment to supporting our employees we offer a range of benefits including: Generous annual leave entitlement starting at 27 days and increasing to 29 days after five years of service and 33 days after 10 years of service, in addition to the national Bank Holidays (pro-rata for part time staff); Membership of the NHS Pension Scheme; Flexible working opportunities; Enhanced hourly rates for unsociable hours e.g. night shifts, weekends, bank holidays; Opportunities for career development and training to help you progress in your role; Wellbeing support and activities to promote a healthy work environment; Access to our in-house physiotherapy service; On-site canteens offering subsidised meals; Subsidised staff parking (currently free); Free Stagecoach Bus Travel to and from work within Cambridgeshire and Peterborough We strive to create a supportive and inclusive workplace where employees feel valued and empowered to excel in their roles. Join us and become part of a team dedicated to making a positive difference in our community. Date posted 22 October 2024 Pay scheme Agenda for change Band Band 4 Salary £26,530 to £29,114 a year per annum Contract Permanent Working pattern Full-time Reference number 176-F-6703871 Job locations Peterborough City Hospital Bretton Gate Peterborough PE3 9GZ Job description Job responsibilities The role has 3 key elements: operational management, service delivery, leadership and transformation.You will provide support to the Outpatients Operations Coordinator and Outpatient Manager, support adherence to Outpatient performance metrics including referralmanagement, booking appointments, reception duties, ERS compliance and service development and support HR processes for the Team Leaders and clerks. For more information, please refer to the Job Description. Job description Job responsibilities The role has 3 key elements: operational management, service delivery, leadership and transformation.You will provide support to the Outpatients Operations Coordinator and Outpatient Manager, support adherence to Outpatient performance metrics including referralmanagement, booking appointments, reception duties, ERS compliance and service development and support HR processes for the Team Leaders and clerks. For more information, please refer to the Job Description. Person Specification Education and Qualifications Essential General Level of education to GCSE level NVQ Level 4 or equivalent level of experience Knowledge & Experience Essential Experience of team supervision, leadership and management in a supervisory role Experience in developing SOP's and monitoring performance against KPI's Experience of change management. Ability to deliver against challenging deadlines Knowledge of Confidentiality, Data Protection and Information Governance Experience within a supervisory role Desirable Knowledge of Outpatient procedures and processes Working knowledge of Outpatient systems Key Skills Essential Competent PC skills including Microsoft office Ability to plan ang organise activities Ability to provide the day-to-day management of staff including work allocation, appraisal, initial stages of grievance and recruitment Customer Care/telephone skills Ability to work on own initiative Ability to produce reports and analyse statistical information Other Essential Able to demonstrate behaviours consistent with Trust values and behaviours Be prepared to work across all Trust sites Person Specification Education and Qualifications Essential General Level of education to GCSE level NVQ Level 4 or equivalent level of experience Knowledge & Experience Essential Experience of team supervision, leadership and management in a supervisory role Experience in developing SOP's and monitoring performance against KPI's Experience of change management. Ability to deliver against challenging deadlines Knowledge of Confidentiality, Data Protection and Information Governance Experience within a supervisory role Desirable Knowledge of Outpatient procedures and processes Working knowledge of Outpatient systems Key Skills Essential Competent PC skills including Microsoft office Ability to plan ang organise activities Ability to provide the day-to-day management of staff including work allocation, appraisal, initial stages of grievance and recruitment Customer Care/telephone skills Ability to work on own initiative Ability to produce reports and analyse statistical information Other Essential Able to demonstrate behaviours consistent with Trust values and behaviours Be prepared to work across all Trust sites Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Additional information Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Employer details Employer name North West Anglia NHS Foundation Trust Address Peterborough City Hospital Bretton Gate Peterborough PE3 9GZ Employer's website https://www.nwangliaft.nhs.uk/ (Opens in a new tab)