Job description
Purpose of the Role
To provide on-site property management services to an exciting build to rent development in the heart of Milton Keynes.
Responsible for the delivery of a first-class customer experience along with a team of 5 who will be responsible for all front of house services including administration, compliance, events, liaising with all residents, visitors and the wider local community.
Building effective relationships with our residents will enhance the community spirit and everything that we deliver should be done so with our residents at the forefront of our minds, as the Residents Experience Assistant it will be your responsibility to drive exceptional service at all times
Key Responsibilities
1. Provide first class customer service to residents, being the first point of for all residents and visitors
2. Quality control of amenity spaces and apartments, ensuring they are well presented at all times.
3. Organising and hosting monthly residents events and initiatives, to enhance the community feel of the scheme.
4. Engaging with residents and facilitation of any resident-lead events as well as quarterly meet and greets.
5. Management of amenity space hiring
6. Responding to rental enquiries, scheduling and conducting scheme tours/viewings and agreeing offers
7. Completing all applicant vetting in line with business procedures
8. Ensuring marketing portals remain up to date at all times
9. Organising and running tenant services via third parties and in-house
10. Ensuring up to date resident communication via various channels including social media
11. Seeking special offers and discounts for residents from local businesses
12. Creating a community feel through communication, events and innovations
13. To act as first point of call for residents to report maintenance issues
14. Co-ordinating all contractor appointments, both third party and in-house, including defect warranty repairs, logging issues in order that required service levels are attained
15. Organising minor works between tenancies to maintain first class presentation of apartments
16. Completing check in and check out reports; determining deposit returns
17. Carrying out mid-term inspections
18. Arrears chasing and reporting
19. Work alongside the Resident Experience Manager to ensure H&S statutory requirements are meet across the development
Skills, Knowledge and Experience
20. Strong customer service ethic / background
21. Positive, can do attitude
22. Common sense approach
23. Ability to think on their feet and make considered decisions
24. Outgoing, warm and friendly personality
25. Organised, meticulous, tenacious
26. Excellent written and spoken etiquette
27. IT literate and Social media savvy
28. Experience in undertaking viewings would be an advantage
Working Hours - 5 over 7 days (42.5 hours per week) - Flexibility is required
Salary - DOE £35, basic + plus discretionary bonus