As an Enterprise Customer Success Manager, you'll play a key role in helping clients achieve their strategic goals. You'll build strong relationships, guide clients through product adoption, and identify growth opportunities.
Responsibilities:
* Support pre-sales activities and define initial project scopes.
* Lead complex implementations and drive product adoption.
* Manage a portfolio of 30 accounts, executing strategies to retain and grow business.
* Secure renewals by demonstrating value and managing risks.
* Identify and close expansion opportunities, collaborating with sales.
* Offer thought leadership on strategy management and best practices.
* Contribute to process improvements within the Customer Success playbook.
Ideal Candidate:
* Strong client relationship management and strategic guidance skills.
* Detail-oriented with solid project management abilities.
* MEDDPICC methodology
* Commercially driven, with experience managing enterprise customer success.
* Exceptional communication, meeting management, and negotiation skills.
* Proactive problem-solving and resourcefulness.
Experience:
* 5+ years in enterprise customer success/account management in SaaS (ACV >$50k).
* 2+ years in a post-Series A or early-stage tech company.
* Remote work experience.
* Expertise in implementation, renewals, expansions, and product adoption.
Salary:
Up to €100,000 base, 20% on top as bonus.
About the Company
They are the leading strategy execution platform, trusted by over 25,000 teams worldwide. 60 FTEs divided in 3 regions. Americas, EMEA and APAC. Clients are Enterprise, such as PepsiCo, Volvo, KFC, UNICEF, Porsche, Honeywell, etc.