Manage practice reception staff including processes relating to recruitment, induction, and appraisals. Dealing with general day to day enquiries from the Reception/Admin staff and supporting them with less standard or straightforward issues that arise. To use own initiative to deal with problems, guided by Practice procedures and guidelines. Escalate to management team and clinicians for advice and support where required. Plan and organise practice team rota, including clinical and administration team. To work in partnership with the other Practice Seniors across the Federation, sharing best practice ideas and where appropriate identifying and recommending changes in procedures to the Chief Operating Officer, so that agreed targets are met, and patient care is improved. Support with the handling and resolution of complaints, ensuring lessons are learnt from feedback received. Run or write reports using set templates to support information sharing, monitoring and quality improvement. Ensure resources, equipment and stock are available to meet specific work objectives. Responsible for petty cash on-site. Be responsible for managing the GP locum register with new starters and leavers and processing the relevant documentation, sending this to the HR team when required. Manage practice workload, ensuring tasks are equally allocated across all practice staff, ensuring that tasks are completed within agreed timescales. This may include any of the following areas, o Cytology- recalls and entering results. o Processing and allocating Pathology results. o Immunisation recalls (including childhood immunisations). o Summarising medical records. o Scanning medical information to patient records. o Allocating workflow to doctors. o Read coding medical information. o Processing out of hours information received electronically. o Allocating home visits and print relevant information for the clinical staff. o Updating records when a patient is deceased. o Processing repeat prescription requests. o Processing online prescription requests. o Processing hospital discharge letters. o Processing scanned workflow from the doctors. o Registration of new patients and temporary residents. o To manage and process QOF files. o To complete and process POs, as and when required. o Deduction of patients. o Recalls of chronic disease management. o Processing tasks in SystmOne. o Processing insurance report/medical records requests. RECEPTION DUTIES: On opening the premises check the clinical rooms, waiting area and reception are heated/ventilated, clean and tidy. To assist in organising patient appointments, and the passage of information to staff, patients and Health Care providers. Ensure the surgeries are well stocked with stationery and equipment needed by the clinicians. To receive and exchange routine information between Clinicians, Health Care providers, staff, patients and external agencies. MEDICAL RECORDS: Management of Medical Records. Ensure records are kept neat and tidy and in good general repair. Ensure any changes in patient details i.e., address telephone numbers etc are altered on the patients medical record. Ensure all patient contacts are documented in the patients computerised medical record. TRAINING: To participate in training events organised by the practice and CCG as and when required by the Practice and organise and schedule for the practice team. Ensure the annual completion of e-learning by all team members on site.