Software Support Analyst – External Customers
Location:
East Midlands
Industry:
IT
Salary:
£28,000 - £32,000 per annum + Benefits
Posted:
18/03/2024
Description
Our client is a profitable and rapidly expanding Software House. They are seeking a Software Support Analyst / Application Support Engineer to join their busy Software Support team. Full training in the client’s software and formal SQL qualifications & certifications will be provided. Hours are 9-5, Monday – Friday (no shift work). The office is based in the Leicestershire area.
Responsibilities
The skills needed for this role are:
1. Previous experience of working in an Application Software Support / Customer Support role
2. Experience in call logging and dealing with 1st-3rd Line Software Support issues
3. Experience in working within a similar environment such as Enterprise, CRM, or Financial software
4. Good SQL Server, T-SQL, the ability to write scripts and interrogate databases
5. Software implementation – remote and onsite
6. Some understanding of how programming works
7. Strong verbal and written communication skills
You must be able to pass a thorough screening/clearance due to the nature of my client’s customers.
This is an office-based job.
If you believe you fit the role, please click apply for immediate consideration. If you don’t have a CV ready, you can send me an email and we can talk through the role and you can get a CV together later.
Recruiter:
Jo Bevington
Phone: 0161 913 2621
Email: jo.bevington@ascentpeople.co.uk
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