Your Role Your Responsibilities - Processing of consignment orders from clients via email, telephone and via Quick's online booking portal Quickonline, (which includes routing, classifying of service type, establishing a deadline and printing the job order. - Managing the green light approval process for consignments destined to non EU destinations. - To assist in providing clients with continuous status notifications and performing the necessary follow-up's (which includes relaying details pertaining to flight and customs delays, proof of deliveries, additional charges, resolutions, etc). - Monitoring and actioning of client emails via the shared mailbox's. - Ensure compliance with company policies and procedures. - Calculating and arranging the positioning of suitable temperature controlled packaging & logger supplies. - Tracking and tracing consignments and providing the client with status updates throughout transit. Process client's daily reports and manifests. - Monitoring and actioning of special alarms (SPA's) via Quick Track. - Develop and maintain good working relationships with clients. - Working in conjunction with the pricing team to provide clients with requested quotations in a timely manner. - Providing assistance to & working alongside Customer Relationship & Key Account Managers to ensure client satisfaction and prompt actioning of client bookings & enquiries. - Answering the phone in a professional and timely manner. - Taking messages and passing all relevant information in the absence of the call recipient. Your Skills and Experiences - Comprehensive understanding of Courier / Freight Operations including Import / Export / Warehouse & Transport. - Experience in Customer Service - Knowledge of country specific rules and regulations relating to the Importation and Exportation of pharmaceutical products. - Excellent understanding of World Geography and awareness of different time zones. - Understanding of transit milestones (COB/POD etc) - Comprehensive understanding of the various temperature controlled packaging solutions available on the open market to forwarders. - Excellent time management and problem solving skills. - Good computer skills, Word / Excel / PowerPoint essential LI-DM1 Kuehne Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at 1-800-267-1326 during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: HR.helpdeskkuehne-nagel.com with the nature of your request. We will answer your inquiry within 24 hours.