Salary: £29,406 - £34,041 (Grade 5a) Hours: Full time (35 hours per week) Reporting to: Head of Membership Services Accountable to: CEO/Board of Trustees/Students Responsible for: FAS Student Advisor, FAS President. About the Students’ Union Edge Hill Students’ Union works with students to make their University experience all they want it to be. Whatever a students’ needs, situation or background; we empower them through partnership. We deliver events, empower societies, and support individuals with whatever they need to have a great experience whilst fulfilling their ambitions. We bring creativity, innovation and freedom to the student community, and work with Edge Hill to bring about our shared goal of enabling every student to be the best version of themselves. About the Role The Student Engagement Manager is responsible for leading the Union’s student representation, democratic services and campaigning, student activities and events, and takes the lead role in their strategic development and performance. Edge Hill University is built upon 3 distinct Faculties: The Faculty of Arts & Sciences, the Faculty of Health, Social Care & Medicine, and the Faculty of Education. In this role, you and your team will become partners for students on their educational journey responsible for delivering an excellent experience for the students in the Faculty of Arts & Sciences (FAS). The Student Engagement Manager will forge strong professional partnerships on behalf of the Union and represent us internally, with the University, and externally with other organisations and groups. This is an excellent opportunity for someone who is keen to get great experience in departmental leadership across the entire breadth of student engagement activity within a unique and challenging environment. About You You will be a confident and experienced manager of people with the ability to lead and inspire and deliver on operational plans to achieve strategic growth. You will be a pro-active person, who champions inclusivity and can provide a professional and credible offer to our student members. With excellent skills in influencing and communication, you will pro-actively build partnerships with student individuals and groups, University staff, commercial partners, and members of the public. Main Responsibilities Strategy and Development • To lead the development of the Union’s Student Engagement Strategy, ensuring that the Union has a co-ordinated, multi-dimensional approach to membership engagement, supporting all students to achieve their potential whilst studying at the University through a range of opportunities, activities and support mechanisms. • Ensure the ongoing relevance, diversity, and sustainability of the Union’s membership engagement activities in line with our core values, communications strategy, and the purpose of the organisation. • Provide expert insight on the areas within your remit to the Senior Management team and other committees and working groups as required. • Build strong relationships in the SU sector; be an ambassador for the Union. Leadership and People Management • Be actively inclusive and collaborative as a leader; develop a credible, professional, and positive culture of collaboration and creativity across teams and within the Faculty of Arts & Sciences. • Support Membership staff to effectively represent students’ interests or needs, to the University and other key stakeholders. • Support other Students’ Union leaders to build the Union’s national profile and reputation. • Set and maintain high standards for your team; leading, developing, supporting, and coaching staff. • Support your team to effectively demonstrate the impact of their work to members, the University, and other stakeholders. • Develop strategic partnerships that support your teams to deliver their work. • Lead, manage and develop all direct reports through objective setting, Staff Development Reviews and talent management. • Identify and nurture potential and talent. • Promote strong communication across the organisation including ensuring staff attendance at departmental meetings and organisational development sessions. Delivery • Support leadership in the development of student representation across the Union, including being for the Unions Elections, the Academic Representation system, and the democratic framework used by the Union. • Support, develop and manage the Student Engagement Services functions for the Students’ Union, ensuring effective and efficient delivery of a range of innovative, inspirational opportunities for students. • Oversee excellent service standards, performance, and delivery across our full range of membership services. • Proactively develop and deliver partnership projects and partnership opportunities for students, the University and the Students’ Union. • Research and develop new ways of delivering student engagement in membership services to improve student influence and experience particularly with underrepresented groups. • Keep up to date with the sector and utilise that knowledge to continuously push for what we do to be innovative and creative. • Understand patterns, trends, and data to ensure that the Students’ Union strategic aims are being met. • Become a subject matter expert in all topics Higher-Education focussed, keeping staff and student leaders updated, and identify opportunities for research collaboration with other organisations. • Build and maintain relationships with key staff members within the university, and other external stakeholder groups to achieve student-led changes. • To occasionally work at weekends and evenings, according to organisational need or activities. Compliance and Governance • Support in the Union’s participation in the University deliberative committee meeting and working group structure. • Ensure the Union’s participation in working groups creates impact. • Ensure strict adherence to General Data Protection Regulation (GDPR) guidelines in all aspects of member data management, privacy policies, and data security protocols. • Lead on the management of compliance and risk in own areas of responsibility and contribute to the wider organisational risk register to ensure safe activities for members and others. This list is not exhaustive and other duties commensurate with the role may be assigned at the discretion of the Senior Leadership Team.